Intern - Information Technology

The Intern position provides students or recent graduates with hands-on experience in local government operations through meaningful project-based work, professional development opportunities, and exposure to public service careers. Interns will support departmental initiatives while developing practical workplace skills, communication abilities, and professional knowledge related to their field of study and career interests.

This position is designed toprovidevaluable learning opportunities whileassistingdepartments with operational, administrative, technical, research, or customer service functions.ESSENTIAL JOB FUNCTIONS

• Assistdepartment staff with daily operations and assigned projects
• Conduct research, gather data, and prepare reports or presentations
• Provide administrative support including filing, document preparation, scheduling, and data entry
• Participate in meetings, trainings, and professional development activities
• Assistwith customer service and communication efforts as appropriate
• Support special projects and departmental initiatives
• Maintain confidentiality of sensitive information
• Follow County policies, procedures, and safety standards
• Perform other duties as assigned

DEPARTMENT-SPECIFICFUNCTIONS 

• Assistwith the administration, configuration, and monitoring of County IT systems, including servers, workstations, and network infrastructure
• Support helpdesk operations by troubleshooting end-user hardware, software, and connectivity issues under staff supervision
• Assistwith cybersecurity initiatives including system audits, vulnerability assessments, and security awareness activities
• Help deploy, image, and inventory County computing equipment and peripherals
• Assist with Microsoft 365 administration tasks including user account management, licensing, and group policy
• Support networking projects involving switches, wireless access points, firewalls, and VPN configurations
• Participate in the evaluation, testing, and documentation ofnew technologiesand software solutions
• Assist with GIS data management, mapping projects, or web-based application support as needed
• Help develop andmaintaintechnical documentation, standard operating procedures, and user guides
• Support audio/visual and conferencing technology used in County facilities
• Contribute to IT infrastructure improvement projects such as server migrations, cloud integrations, or automation initiatives
• Perform other technology-related duties as assigned by the department supervisor

QUALIFICATIONS

• Current enrollment in an associate’s, bachelor’s, or graduate degree program in Information Technology, Computer Science, Cybersecurity, Network Administration, Geographic Information Systems, or a related field; or a recent graduate within the past 12 months
• Demonstrated interest in public service, local government technology, or a related career field
• Ability to communicate effectively in both written and verbal formats
• Proficiencywith Microsoft Office 365 applications (Outlook, Word, Excel, Teams)
• Ability to work independently and collaboratively in a professional environment
• Must be able tomaintainconfidentiality of sensitive government and personnel data

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:

• Fundamental IT concepts including networking, operating systems, hardware, and software
• Cybersecurity principles and best practices
• Cloud-based services and productivity platforms, particularly Microsoft 365
• Basic database, scripting, or programming concepts (e.g., PowerShell, Python, SQL) preferred

Skills in:

• Diagnosing and resolving basic technical issues in a professional environment
• Written and verbal communication, including the ability to explain technical concepts to non-technical users
• Organizing tasks, managing priorities, and meeting deadlines
• Researching technical solutions and summarizing findings clearly

Ability to:

• Learn and adapt quickly tonew technologies, systems, and County-specific tools
• Work effectively under supervision while also taking initiative on assigned tasks
• Handle sensitive information with discretion and professionalism
• Interact respectfully and collaboratively with County staff and the public
• Follow established policies, procedures, and security protocols

MINIMUM QUALIFICATIONS

• Current enrollment in technical program, college, or graduate program; or recent graduate within the past 12 months
• Interest in public service, local government, or related career field
• Ability to communicate effectively both verbally and in writing
• Basic computerproficiencyincluding Microsoft Office or related software
• Ability to work independently and collaboratively in a professional environment

PHYSICAL DEMANDS.
Work isgenerally performedin an office or professional environment. Some positions may require standing, walking, lifting, or fieldwork depending on departmental assignment.

WORK SCHEDULE &ENVIRONMENT
Internship work environment and schedules may vary based on departmental needs and program structure. Flexible scheduling may be available to accommodate academic commitments.