Quality Management Program Coordinator

Bargaining Unit: Local 21 – Supervisory Management

Why Join Contra Costa Health?

The Contra Costa County Health Services Department is seeking qualified individuals for four (4) vacant Quality Management Program Coordinator positions. Two (2) positions are located at Contra Costa Regional Medical Center (CCRMC) and two (2) are located at Contra Costa Health Plan (CCHP), all positions are located in Martinez, California.

When assigned to Contra Costa Regional Medical Center:

These positions support the organization's commitment to delivering safe, high-quality, equitable care across health system settings, including acute and ambulatory care environments.

These positions lead complex quality management, performance improvement, patient safety, accreditation, regulatory compliance, and strategic initiative efforts that support organizational goals and regulatory requirements. Incumbents provide program management and oversight for quality-related initiatives, working collaboratively with clinical, operational, and administrative leaders to improve patient outcomes, enhance care processes, strengthen patient experience, and ensure compliance with federal, state, and accrediting agency standards.

The Quality Department is a team of professionals dedicated to improving quality of care, patient safety, regulatory compliance, accreditation readiness, and continuous performance improvement. Staff collaborate across disciplines to support organizational excellence and high-reliability healthcare.

The ideal candidate will possess experience leading complex healthcare quality, regulatory, accreditation, patient safety, patient experience, or strategic improvement initiatives. They will be skilled in program management, data analysis, stakeholder engagement, regulatory compliance, and facilitating multidisciplinary teams to achieve organizational goals.

When assigned to Contra Costa Health Plan:

The first position plays a central role in advancing quality and health equity initiatives for CCHP. The coordinator oversees the Cultural & Linguistic Services Program, supervises the Health Education team, and takes lead on Health Equity initiatives. The role engages deeply with performance data analysis, stakeholder collaboration, and the development of culturally and linguistically appropriate services. Additional responsibilities include supporting the Community Advisory Committee, reviewing grievances related to discrimination or language access, advancing health equity strategies, preparing program evaluations and reports, and coordinating staff training initiatives to ensure compliance and continuous improvement across Medi-Cal, D-SNP, and commercial lines of business.

The second position is an analytical position, focused on driving healthcare quality improvement efforts and supporting Population Health Management for CCHP. A core component of the role involves monitoring, analyzing, and interpreting key performance metrics, including HEDIS measures and D-SNP Star Ratings, to guide improvement strategies and ensure regulatory and contractual compliance. The position leads complex quality improvement projects, supports measurement year planning, and collaborates with internal and external partners to address gaps in care, and advances the Population Health Management Program while aligning quality initiatives with organizational goals, regulatory requirements, and member needs.

We are looking for someone who:

• Is organized and results-driven as you will be responsible for several projects and priorities in a fast-paced environment
• Able to coach and develop others by supporting, stretching and expanding their capabilities in Quality Improvement
• Able to manage and strategize improvement in complex organizations
• Will take initiative, will stay focused on goals, and is proactive
• Has innovative ideas and explores different solutions

What you will typically be responsible for:

• Maintaining, implementing, and developing programs unique to each assignment
• Designing and implementing improvement projects in coordination with internal and external stakeholders
• Collecting and analyzing data to evaluate program functions and identify opportunities for improvement
• Serving as a critical link in the identification and resolution of quality-of-care issues affecting patient satisfaction
• Providing education and technical support in developing, implementing, and maintaining quality improvement activities 
• Leading performance improvement projects to advance quality, patient safety, and operational excellence
• Managing quality programs and strategic initiatives across the health system 
• Coordinating accreditation readiness and regulatory compliance activities 
• Supporting regulatory surveys and accreditation reviews 
• Monitoring quality performance and drive continuous improvement 
• Analyzing data and implement improvement strategies with clinical and operational leaders 
• Facilitating multidisciplinary committees and project teams 
• Preparing reports, dashboards, and presentations on quality and performance 
• Leading corrective action plans and process improvement effort. 
• Serving as a resource on quality management, accreditation, regulatory, and compliance standards

A few reasons why you might love this job:

• You will contribute to a dynamic organization that embraces creativity, learning, and mutual support
• You will work with a highly dedicated and diverse team of professionals who value the service of others

A few challenges you might face in this job:

• Balancing multiple priorities, projects, and regulatory requirements simultaneously
• You will need to reprioritize assignments based on the ongoing needs of the organization

Competencies Required:

• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Business Process Analysis: Defining, assessing, and improving operational processes and workflow

• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks self 
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Managing & Facilitating Change: Addressing key factors that influence successful organizational change
• Presentation Skill: Formally delivering information to groups
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards
• Thinking & Acting Systematically: Formulating objectives and priorities, and implementing plans consistent with the long-term interests of the organization in a global environment

• Writing: Communicating effectively in writing

To read the complete job description, please click here. 

The eligible list established from this recruitment may be used to fill future openings for up to 6 months.

Education: Possession of a Master's degree from an accredited college or university in nursing, behavioral science, business administration, public health, health care administration, or a closely related field.

Experience: Two (2) years performing quality measurement or quality improvement activities in a health care or managed care setting or community mental health system.

Substitution: Possession of a bachelor degree from an accredited college or university in one of the above noted fields plus two (2) years of additional qualifying experience may be substituted for the Master's degree.

1. Application Filing and Evaluation:  All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
2. Behavioral Consistency Questionnaire (BCQ):  Candidates who possess the minimum qualifications will be invited to participate in an online video assessment. The assessment will measure candidates' competencies as they relate to the job. In the assessment, candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher. These may include but are not limited to: Analyzing & Interpreting Data, Delivering Results, Business Process Analysis, Managing Change, and Writing. (Weighted 100%). 

The BCQ Assessment is tentatively scheduled to take place via computer (remotely) from August 26 to August 30, 2026. 

Salary : $141,894 - $172,474