Enforcement Officer/Case Manager

• Ensure that payments are received and all provisions are followed in compliance with the court order as well as with state and federal law.

• Address questions and concerns regarding child and spousal support cases through phone calls, mail and walk-in service.
• Monitor performance of caseload collections and determine next steps to initiate payments from clients
• Capable of timely follow up on events
• Respectful and positive motivation of clients and the ability to explain court interactions to clients
• Review and execute attachments to garnish wages, unemployment compensation, worker’s compensation and social security benefits.
• Utilize sources such as the United States Postal Service to acquire information on clients including addresses, employers and social security numbers.
• Perform case management duties (review cases for payments, take appropriate enforcement action, modifications of support, filing pro se petitions, closure and suspension of cases).
• Maintain compliance of all enforcement action with state and federal regulations by answering mail alerts that bring non-compliance or possible problem cases to the officer’s attention.
• Negotiate and mediate with all parties to resolve any issues that may exist.
• Use all appropriate enforcement techniques within state and federal regulations.
• Review specific delinquent cases to determine if techniques should be used (seizure of assets, judgements, liens, IRS and State tax refund intercepts, driver’s license suspension and credit bureau reporting).
• Take appropriate action to bring the non-compliance to the obligor’s attention in an effort to resolve outstanding issues.
• Ensure that medical coverage is provided in accordance with the support order and that changes in coverage are reported.
• Provide coverage for team members as necessary.
• Review cases in which the obligor has been found in contempt and has been placed on probation, (review monthly for compliance; if non-compliant, may request that a bench warrant be issued).
• Contact other states or countries if party does not reside in Pennsylvania.
• Audit support cases when payment records or orders are challenged by either party.
• Assist at special hearings in the Court of Common Pleas.
• Perform other duties, tasks and special projects, as required.

• Bachelor’s degree in criminal justice or related field; or 4 years court-related experience
• Six months to one year of job-related experience and/or training.
• Knowledge of Federal Code of Regulations.
• Working knowledge of Pennsylvania rules of civil procedure and the ability to remain up to date on all changes.
• Working knowledge of state regulations in regard to child support.
• Ability to interface effectively with county management, user agencies and general public.
• General understanding of  Financial calculations
• Strong verbal and written communication skills.
• Customer service experience 
• Intermediate skill to use a personal computer and various software packages.
• Ability to work independently and proceed with objectives.
• Ability to work as part of a team.
• Ability to exercise sound judgement and coordinate resolutions to critical situations, under all conditions.
• Ability to maintain confidential information and handle confidential matters.
• Ability to adequately assist unfamiliar clients for unavailable officers.
• Ability to show patience toward clients and other staff.

• Experience in case management or interaction with the public
• Strong professional ethics.
• Advanced interpersonal skills including de-escalation, mediation and interviewing
• Ability to follow office protocols.
• Able to use common sense understanding to carry out instructions.               
• Ability to handle and resolve recurring problems.
• Strong time management skills.
• Strong organization skills.
• Ability to establish priorities (remain focused on daily operations).
• Accurate and detail oriented.
• Able to carry tasks to completion.
• General knowledge and understanding of County of Chester policies and procedures.

Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.

• Intermediate Word skills
• Intermediate Excel skills
• Intermediate Access skills
• Basic OutLook skills (email)
• Basic Internet Explorer skills
• Skill and knowledge with PACSES (automated & in-depth statewide case management software system)
• Skill and knowledge adobe acrobat, imaging systems
• Skill and knowledge with instant messaging