Membership Service Coordinator

Do you thrive on creating great first impressions and keeping busy operations running smoothly behind the scenes? Countryside YMCA is looking for a Membership Service Coordinator to be the welcoming voice and steady hand connecting our members, staff, and leadership team. This role blends front-line member service with executive-level administrative support, making it a great fit for someone who's organized, discreet, and genuinely enjoys helping people.

What You'll Do

• Serve as a warm, professional first point of contact — answering calls and resolving member questions, concerns, and registration issues
• Support members with online registration, program transfers, and cancellations
• Provide high-level administrative support to the CEO, including managing confidential correspondence and files with discretion and sound judgment
• Prepare and maintain minutes for Board of Directors meetings
• Manage office operations — ordering supplies, stationery, and overseeing copier/phone maintenance and service
• Enter and maintain program data in Daxko, partnering with Program Directors to ensure accuracy and consistency
• Step in to support the Front Desk, Welcome Center, and prospective member tours as needed
• Assist with fundraising initiatives and special events, including the Annual Campaign
• Oversee communication between the North Entry and desk/pool teams
• Interview, hire, schedule, and train North Entry and outdoor pool card-check staff; approve time cards and provide schedule coverage during emergencies
• Monitor departmental safety and risk items, reporting concerns to your supervisor and the Risk Manager
• Take on additional responsibilities as business needs arise

What You'll Bring

• High school diploma plus 2–3 years of administrative or supervisory experience
• Nonprofit experience is a plus
• Comfort working across platforms like Daxko, Google Workspace, and Paycom
• Strong technical aptitude and up-to-date computer skills
• A proactive, can-do attitude with genuine empathy for people from all walks of life
• Excellent follow-through, time management, and the ability to juggle competing priorities
• Outstanding phone and interpersonal communication skills
• Solid understanding of (or ability to learn and explain) YMCA policies and procedures
• Must pass a criminal background check

Physical Requirements: Primarily desk-based work involving prolonged sitting and computer use; ability to lift up to 15 lbs. Work environment noise levels range from moderate to lively depending on member activity.

Benefits

Countryside YMCA offers a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, disability coverage, and paid time off (PTO). Full-time employees also enjoy a free family membership to Countryside YMCA.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Countryside YMCA is committed to providing a safe environment for all children and vulnerable individuals in our care. We follow best practices for abuse prevention, including thorough screening, ongoing training, and clear behavioral expectations for staff and volunteers. We have a zero-tolerance policy for abuse and take all allegations and concerns very seriously. All employees are required to follow our child protection policies, complete required training, and report any suspicious or inappropriate behavior immediately.

Countryside YMCA is an Equal Opportunity Employer.

Salary : $19 - $20