Receptionist / Resident Services Coordinator

Countryside Manor | Fremont, Ohio
Full-Time | Day Shift

Countryside Manor, a proud CCH Healthcare facility and Great Place to Work® Certified, is seeking a friendly, organized, and compassionate Receptionist / Resident Services Coordinator to join our team.

This position plays an important role in creating a welcoming experience for residents, families, visitors, and staff while supporting the day-to-day administrative operations of the facility. The ideal candidate enjoys helping others, staying organized, and managing multiple responsibilities in a fast-paced healthcare environment.

Responsibilities:

Reception

• Welcome residents, families, visitors, vendors, and staff in a professional and friendly manner.

• Answer and direct incoming phone calls.

• Assist visitors with questions and provide general facility information.

• Receive and distribute mail and deliveries.

• Perform general clerical duties including filing, scanning, copying, and data entry.

Appointment Scheduling

• Schedule and coordinate resident medical appointments.

• Arrange transportation for appointments as needed.

• Communicate appointment details with nursing staff, providers, and families.

• Maintain appointment calendars and ensure documentation is accurate.

• Assist residents, families, and departments with administrative requests.

• Help support a positive resident and family experience.

Central Supply

• Order, receive, stock, and distribute medical and office supplies.

• Monitor inventory levels and maintain accurate supply records.

• Keep supply areas organized and well stocked.

• Coordinate with vendors regarding deliveries.

• Assist with inventory counts and other administrative projects as assigned.

Qualifications:

• High school diploma or GED required.

• Previous receptionist, administrative, scheduling, customer service, or healthcare experience preferred.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Proficient with Microsoft Office and general computer applications.

• Ability to work independently and as part of a team.

• Long-term care experience is a plus.

Benefits:

• Competitive wages

• Medical Insurance

• Paid Time Off (PTO)

• Employee Referral Bonus Program

• Career growth and advancement opportunities

• Great Place to Work® Certified workplace

At Countryside Manor, we're committed to providing exceptional care while creating a warm, welcoming environment for our residents, families, and team members. If you're organized, compassionate, and enjoy making a difference every day, we'd love to have you on our team.

Apply today and join the Countryside Manor family in Fremont, Ohio!

Job Type: Full-Time