What are the responsibilities and job description for the Inside Sales Representative – Equipment Rental, Service & Parts position at Country True Value Hardware?
Join Our Team!
Country True Value Rental is a locally owned equipment rental, sales, and service company serving contractors, businesses, municipalities, and homeowners throughout New York's Capital Region.
We pride ourselves on providing quality equipment backed by knowledgeable people and outstanding customer service. Our team helps customers find the right equipment for their project, keeps their equipment running, and provides the parts and service support they need.
We are currently looking for a motivated, dependable, and customer-focused Inside Sales Representative to join our team.
Position Overview
Our Inside Sales team is the front line of our rental, service, and parts operation.
This position works from our multi-purpose sales counter, assisting both walk-in and telephone customers with tool and equipment rentals, equipment sales, service and repair needs, and replacement parts for customer-owned equipment.
The ideal candidate enjoys working with people, has an interest in tools and equipment, and can manage multiple customer needs in a fast-paced environment.
Knowledge of construction equipment, small engines, power equipment, or the equipment rental industry is a plus, but we are willing to train the right person.
Key Responsibilities
As an Inside Sales Representative, you will:
- Assist walk-in and telephone customers with tool and equipment rentals
- Help customers determine the proper equipment for their project or application
- Create rental contracts, reservations, quotes, and customer orders
- Explain rental rates, equipment operation, rental policies, and applicable charges
- Coordinate equipment availability, pickups, returns, and deliveries
- Recommend additional equipment or attachments that may help customers complete their projects
- Assist customers bringing personal equipment in for service and repairs
- Create service work orders and accurately document customer concerns and requested repairs
- Communicate with customers regarding repair status, estimates, parts, and completed service work
- Assist customers with replacement parts and help identify the correct parts for their equipment
- Look up parts using manufacturer diagrams, catalogs, and computer systems
- Order parts and communicate availability, pricing, and lead times to customers
- Process payments and maintain accurate customer and transaction information
- Work closely with our rental shop, service technicians, delivery drivers, and management team
- Maintain a clean, organized, and professional sales and service counter
- Provide friendly, knowledgeable, and professional customer service at all times
What We're Looking For
- Strong customer service and communication skills
- Comfortable working with customers both in person and over the phone
- Ability to multitask and stay organized in a busy environment
- Basic computer and administrative skills
- Mechanical aptitude or an interest in learning about equipment
- Dependable, punctual, and team-oriented attitude
- Ability to learn equipment specifications, rental applications, and parts systems
- Ability to problem-solve and help customers determine the best solution for their needs
- Valid driver's license
- High school diploma or equivalent
Preferred Experience
Experience in any of the following areas is a plus, but not required:
- Equipment rental Construction equipment Power equipment Small engines Parts sales Service writing Automotive or equipment service Hardware or building supplies Counter sales Inside sales Customer service
We are willing to provide on-the-job training for the right candidate.
Why Work at Country True Value Rental?
We are a locally owned company where employees have the opportunity to learn multiple sides of the equipment business.
This is not simply a cashier or order-taking position. Our Inside Sales Representatives develop knowledge in equipment rental, construction equipment, power equipment, parts, service, and customer sales.
We are looking for someone who wants to become a knowledgeable resource for our customers and an important part of our team.
If you enjoy working with customers, solving problems, and learning about tools and equipment, we'd like to hear from you.
Benefits
Full-time employees are eligible for a competitive benefits package that includes:
- Health insurance
- Paid vacation
- Paid holidays
- Retirement plan with 3% company match
- Employee discounts
- Overtime opportunities
- On-the-job training
Apply today to join the Country True Value Rental team.
Pay: $19.00 - $24.00 per hour
Expected hours: 38.0 – 40.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $19 - $24