Hotel Front Desk Agent

Country Inn & Suites Doswell is accepting Applications for immediate hiring for Front Desk Agent.

Job Description
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Position Requirements

Immediately greet guest and offer to assist with their needs.
Register and assign guests to hotel rooms.
Establish method of payment and verify credit.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or PMS system.
Respond to guest requests in a timely manner.
Receive and resolve guest complaints, elevating to supervisor if necessary.
Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
Perform bookkeeping activities, such as balancing accounts and conducting audits.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Promote, answer questions about, and enroll guests in choice privilege guest program
Assist in setting up breakfast if working Night Shifts
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Experience

High School diploma or equivalent preferred.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Work Environment and Context

Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods.
Job Type: Full-time Or Partime
Salary: Negotiable

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Employee discount

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Benefits:

Salary : $14