What are the responsibilities and job description for the Front Desk Associate position at Country Inn & Suites?
Position Summary: To ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome and providing efficient and effective front desk service in accordance with brand standards.
Essential Responsibilities:
-Full availability a must
-Receives and processes incoming guests
-Ensure a delightful, seamless arrival and departure for our guests.
-Greets guest and processes hotel registration and other transactions
-Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
-Works with other departments as appropriate to arrange for services requested by the guest
-Prepares end of shift summaries and communications for management and other shifts
-Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
-Makes reservations in accordance with hotel’s yield management practices
-Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
-May be responsible for answering and fielding all calls to the hotel, both internal and external
-Obtains appropriate approvals and signatures for guest transactions
-Maintains confidentiality of guest information
-Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
-Provides genuine hospitality and teamwork on an ongoing basis
-Assumes the responsibility to notice when the guest is not satisfied and works to resolve
-Wash, dry and fold laundry during shifts.
-Performs other duties required to provide the service brand behavior and genuine hospitality
Requirements:
-Ideal candidate will have a minimum of 1 to 2 years of hotel front desk experience, other hotel experience or experience in a customer service environment
-Experience in Choice Advantage system preferential
-Strong verbal, written and interpersonal skills
-Works well independently or as part of a team
-Strong attention to detail
-Commitment to exceptional guest service
-Ability to maintain a positive and professional attitude when handling all situations
-Ability to work a flexible schedule including holidays, evenings and weekends
-Working knowledge of computer and math skills.
-Ability to stand, stoop or bend for entire shift
-Ability to lift up to 20 pounds
Job Type: Part-time
Job Location: Freeport, IL
Required education: High school or equivalent
Required experience: Customer Service: 1 year
Job Type: Part-time
Pay: $16.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $16