Hotel front Desk Agent

Overview

Join our dynamic hospitality team as a Hotel Front Desk Agent, where your enthusiasm and dedication will create memorable experiences for our guests from the moment they arrive. In this lively role, you’ll be the first point of contact, providing exceptional customer service, managing reservations, and ensuring smooth check-in and check-out processes. Your energy and professionalism will set the tone for an outstanding stay, making every guest feel welcomed and valued. This paid position offers a fantastic opportunity to develop your hospitality management skills in a vibrant environment.

Duties

• Greet guests warmly upon arrival, ensuring a friendly and professional first impression
• Manage hotel reservations using property management systems (PMS) such as OPERA or similar platforms
• Handle guest inquiries via phone and in person with excellent phone etiquette and communication skills
• Assist with check-in and check-out procedures efficiently while verifying guest information and payment details
• Provide information about hotel amenities, local attractions, and services to enhance guest experience
• Respond promptly to guest requests, complaints, or emergencies following hotel procedures to ensure guest satisfaction
• Collaborate with housekeeping, maintenance, and security teams to address guest needs and maintain safety standards
• Conduct night audits when required, balancing accounts and preparing reports to ensure financial accuracy
• Maintain detailed records of guest interactions, reservations, and incident reports for operational consistency
• Uphold hotel emergency procedures and safety protocols at all times to ensure a secure environment for guests and staff

Skills

• Proven experience in hospitality management or front desk operations within hotels or resorts
• Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world
• Proficiency with property management systems (PMS), especially OPERA or similar platforms used in hotel management
• Strong customer service skills combined with problem-solving abilities to handle guest concerns professionally
• Knowledge of hotel emergency procedures and safety protocols to respond confidently during incidents
• Excellent phone communication skills with a focus on hospitality etiquette and professionalism
• Experience in night audit processes, guest relations, and resort environments is highly desirable
• Ability to work flexible hours including nights, weekends, and holidays in a fast-paced setting

Embark on a rewarding career where your hospitality expertise makes a difference! We’re committed to supporting your growth while providing an engaging environment that celebrates teamwork, diversity, and excellence.

Pay: From $9.25 per hour

Benefits:

• Paid time off

Work Location: In person

Salary : $9