What are the responsibilities and job description for the Night Auditor position at Country Inn & Suites - Goodlettsville, TN?
Here are the main Night Audit Duties:
Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
Audit and balance reports from the day shifts
Verify that all EOD work has been performed by other departments
Respond to guest inquiries, concerns and complaints as needed
Answer phones and place reservations
Run EOD computer functions so they are complete by the end of the shift
Prepare/Deliver guest receipts for checkouts
Prepare Breakfast
I. SUMMARY STATEMENT Assures highest possible level of visitor and guest satisfaction by providing superior customer service.Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries
II. ORGANIZATION No direct reports
III. PRIMARY DUTIES AND ACCOUNTABILITIES Room Assignments, Changes, and Issues
- Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
- Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s checks. Balances/verifies all monetary transactions in the appropriate accounts.
- Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
- Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
Guest Service
- Offers guests assistance whenever possible.
- Responsible for resolving escalated customer relations issues.
- Answers inquiries pertaining to hotel policies and services.
- Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
- Responsible for positively representing and promoting the property.
- Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
- Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
- Properly compiles, completes, and distributes reports to all management and relevant staff.
- Reports any maintenance, security, or safety issues to the appropriate staff.
IV. SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
- High School Diploma or GED required.
- Previous front desk experience highly preferred.
- Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
- Excellent organizational and prioritization skills.
- Ability to work well and collaborate with others.
- Superior customer service skills.
- Excellent communication skills.
- May be required to stand for an extended period of time.
Job Type: Full-time'
'
Work Location:
- One location
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Paid time off
- Vision insurance
Work Location: In person
Salary : $14