What are the responsibilities and job description for the Hotel-Front Desk Agent/Office Assistant position at Country Inn & Suites Elk River, MN?
Hotel Front Desk & Office Assistant
Country Inn & Suites by Radisson – Elk River, MN
At Country Inn & Suites by Radisson, we create a welcoming environment where guests feel at home. We are seeking a dependable, friendly team member for a full-time position combining front desk service, office assistance, and sales support.
This position requires availability on weekdays and every other weekend.
Responsibilities
- Welcome guests and handle reservations, check-ins, check-outs, room assignments, and special requests.
- Answer phone calls professionally and provide information about hotel services, directions, and local attractions.
- Maintain accurate reservations and guest records using the hotel’s property management system.
- Address guest concerns promptly and coordinate with other departments to ensure a comfortable stay.
- Complete shift checklists, follow hotel emergency procedures, and maintain a clean, welcoming front desk and lobby.
- Assist the General Manager with daily office operations, records, correspondence, and special projects.
- Support hotel sales by contacting potential clients and following up with existing accounts.
- Coordinate group reservations, room blocks, property tours, and client requests under the General Manager’s direction.
- Assist with hotel social media updates and promotional activities.
- Provide front desk coverage as needed and perform other assigned duties.
Qualifications
- Strong customer service, communication, organizational, and time management skills.
- Ability to multitask, follow directions, and work independently and as part of a team.
- A professional, positive attitude and dependable attendance.
- Working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
- Familiarity with hotel reservation or property management systems preferred.
- Previous hotel, customer service, sales, or office experience preferred.
- Associate degree or equivalent relevant experience preferred.
- Bilingual or multilingual skills are welcome.
Please submit your resume for consideration or stop by the hotel to complete an application.
Pay: $17.00 - $19.00 per hour
Expected hours: 32.0 – 40.0 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Education:
- Associate (Preferred)
Ability to Commute:
- Elk River, MN 55330 (Preferred)
Work Location: In person
Salary : $17 - $19