Hotel General Manager

Job Overview

We are seeking a dynamic and experienced Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a passionate leader who can drive excellence in guest services, manage financial performance, and foster a positive, team-oriented environment. The ideal candidate will bring a wealth of hospitality management expertise, multilingual skills, and a proactive approach to ensuring our hotel maintains its reputation for outstanding guest experiences. As the face of the hotel, you will be responsible for overseeing daily operations, managing staff, and ensuring compliance with brand standards and local regulations. This is an exciting opportunity for a motivated professional eager to make a significant impact in the hospitality industry.

Duties

• Oversee daily hotel operations, including front desk management, guest services, housekeeping, food and beverage, and maintenance teams
• Supervise and manage hospitality teams to ensure high standards of customer service and guest satisfaction
• Develop and implement strategies to maximize revenue through effective revenue management and pricing strategies
• Manage hospitality operations budgets, monitor financial performance, and optimize operational costs
• Lead human resources functions such as hiring, training, performance evaluations, and staff development to build a motivated team
• Ensure property management systems (PMS) are accurately maintained for reservations, billing, and reporting purposes
• Uphold hotel guest service standards by addressing guest inquiries and resolving issues promptly to enhance guest relations
• Coordinate with departments to ensure compliance with safety regulations, hotel policies, and quality standards
• Conduct regular audits including night audits to verify financial accuracy and operational efficiency
• Foster a welcoming environment that promotes guest loyalty through exceptional service delivery

Skills

• Multilingual or bilingual abilities to communicate effectively with diverse guests and staff
• Proven experience overseeing daily hotel operations within a hospitality setting—preferably resort or hotel environments with extensive guest interactions
• Supervisory experience managing hospitality teams across multiple departments
• Strong background in revenue management, budgeting, and financial operations within the hospitality industry
• Proficiency with property management systems (PMS), hospitality reservation systems, and property management software (PMS)
• Excellent managerial communication skills to lead teams confidently and coordinate across departments
• Deep understanding of hotel guest service standards, guest relations strategies, and customer service excellence
• Experience managing human resources functions including hiring practices, training programs, and employee relations
• Knowledge of front desk operations including multi-line phone systems and phone etiquette
• Ability to oversee night audit procedures ensuring financial accuracy overnight
• Resort experience is highly desirable for this role

Join us as our Hotel General Manager if you’re ready to lead with energy and passion! We value proactive leaders who thrive on creating memorable experiences for guests while inspiring their teams. This position offers an engaging environment where your leadership can truly shine—empowering your team to deliver exceptional hospitality every day.

Pay: $40,000.00 - $50,000.00 per year

Work Location: In person

Salary : $40,000 - $50,000