What are the responsibilities and job description for the Hotel General Manager position at Country Inn and Suites By Radisson?
Job Overview
We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team with passion and precision. In this pivotal role, you will oversee all aspects of hotel operations, ensuring exceptional guest experiences, operational efficiency, and financial performance. Your leadership will inspire teams, optimize revenue streams, and uphold the highest standards of hospitality management. This is an exciting opportunity for a motivated professional eager to make a significant impact in a vibrant hospitality environment.
Responsibilities
- Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage, and guest services, fostering a collaborative and customer-focused culture.
- Develop and implement strategic plans to enhance guest satisfaction, operational efficiency, and revenue growth.
- Manage hospitality operations budgets, monitor financial performance, and oversee cost control initiatives to maximize profitability.
- Oversee human resources functions such as hiring, training, performance evaluations, and staff development to build a high-performing team.
- Ensure compliance with safety regulations, hotel policies, and industry standards while maintaining a secure environment for guests and staff.
- Handle guest relations with professionalism and enthusiasm, resolving issues promptly to ensure memorable experiences.
- Utilize revenue management techniques to optimize room rates and occupancy levels across the property.
- Maintain effective communication across departments using multi-line phone systems and uphold excellent phone etiquette.
- Oversee night audit procedures to ensure accurate financial reporting and smooth overnight operations.
- Foster a positive work environment that encourages leadership development and team engagement.
Requirements
- Proven experience in hotel management or hospitality leadership roles with supervising experience in a fast-paced environment.
- Strong knowledge of hospitality management principles including guest services, revenue management, budgeting, human resources, and financial operations.
- Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively.
- Demonstrated ability to manage hospitality operations budgets and oversee hotel financial performance.
- Excellent customer service skills with a passion for creating exceptional guest experiences.
- Previous resort or hotel experience preferred; familiarity with front desk operations, night audit procedures, and multi-line phone systems is advantageous.
- Leadership qualities that inspire teams; experience managing hospitality teams is essential.
- Strong communication skills coupled with professionalism in phone etiquette and guest interactions.
- Ability to adapt quickly in a dynamic environment while maintaining attention to detail.
Join us as our Hotel General Manager and lead our team toward excellence! We’re dedicated to supporting your growth through comprehensive training opportunities and fostering an inclusive culture where your leadership can shine. This role offers an engaging environment where your expertise will directly influence the success of our property while delivering unforgettable experiences for every guest who walks through our doors.
Benefits:
- Employee discount
Work Location: In person
Salary : $45,000 - $57,000