Guest Service Representative/Front Desk

Position Description
Checking guests in and out, informing guests of local attractions and sights, resolving guest issues and concerns, all while providing exceptional customer service.

Do you see yourself as a Front Desk Representative? Do you enjoy helping others? Do you work well as part of a team member but yet independently? What's your passion? Whether you're into sports, shopping or music, at the Country Inn & Suites - MOA we're interested in YOU. At our hotel, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.

Position Responsibilities:

The award-winning Country Inn & Suites-Mall of America is currently seeking an energetic, motivated professional for their Full-Time Front Desk Representative position. This role is responsible for checking guests in and out, informing guests of local attractions and sights, resolving guest issues and concerns, all while providing exceptional customer service. This position entails working a variety of shifts during the week and on weekends throughout the spring and summer months. The rate of pay is $17.00/hour with the ability to up-sell rooms and also earn points toward additional incentives.

Position Requirements:

• Energetic, self-motivated and organized
• Excellent written and verbal communication skills
• Outstanding customer service acumen
• Accuracy in cash/credit card handling
• Proficiency in Microsoft Office and POS systems
• Ability to work in a fast-paced team environment
• Ability to work a flexible schedule, including weekends, during the spring and summer months
• Opera or Opera Cloud experience is a plus

Benefits include 401(k) and hotel discounts, among others.

OTHER INFORMATION

With eight individual brands and more than 1,500 hotels internationally, Radisson Hotel Group Americas is one of the largest, most dynamic hotel groups in the world. Our portfolio includes Radisson Collection, Radisson Individuals, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.

At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters. More than our signature, it is simply how we do business and who we are at the core. We strive to provide a meaningful employment experience with a focus on developing our team’s talents because we believe our people are the center of our success. Your next opportunity starts here. Join a team of moment makers today!

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $17