Sales & Client Success Intern

Commitment: Part-Time, Internship, (15-20 hours per week)

Location: Dallas, Texas. Must reside in or be willing to relocate to the Dallas–Fort Worth metro area. This is not a fully remote role. 

Work Model: Hybrid – In office Tuesday & Thursday. Remote Monday, Wednesday, & Friday.

What is CounterFind?

CounterFind is a leading and rapidly growing B2B SaaS company based in Dallas, TX looking for talented and ambitious team players. CounterFind provides brand protection solutions for the world’s premier sports, music, entertainment and consumer products brands to assist in eliminating all infringing merchandise and counterfeit products online. We work with some of the biggest and most recognizable recording artists, athletes, celebrities and influencers to protect their name, image, and likeness online. For more information, visit CounterFind.com.

Role Overview:

This is a cross-functional intern role covering both sides of the customer lifecycle at CounterFind: bringing in new business and growing the accounts we already have. You’ll split your time between our Sales team, where you’ll support outbound prospecting and pipeline-building in an SDR-style capacity, and our Client Success team, where you’ll support day-to-day client communications, reporting, and account organization. It’s a great opportunity to build real, hands-on experience in both Sales and Client Success.

Responsibilities:

This role sits across two connected functions, so you’ll work closely with both our Sales and Client Success teams:

Client Success:

• Support the Client Success team with day-to-day account administration and organization.
• Help prepare client reports, updates, and basic account insights.
• Assist with onboarding tasks and tracking client adoption of the platform.
• Maintain accurate and up-to-date account documentation and internal records.
• Help monitor account activity and flag anything that looks like it needs a closer look.
• Join client calls and meetings to observe and learn relationship management in practice.
• Communicate professionally with clients via email and other channels under team guidance.
• Research prospective and existing client organizations to support account planning and renewal conversations.
• Support outreach efforts such as check-in emails, renewal touchpoints, or scheduling, under CSM guidance.

Sales & Business Development:

• Support outbound prospecting by researching target companies and decision-makers to help build a pipeline of qualified leads.
• Assist with generating interest in CounterFind’s platform, under SDR guidance.
• Help qualify inbound leads and coordinate discovery calls for the Sales team.
• Help maintain and organize lead and account data across CRM tools, partnering with SDRs and Account Executives to keep pipeline data accurate.
• Collaborate with Product and Operations on cross-functional projects, and help identify ways to streamline workflows across both teams.

Key Skills:

• Strong written and verbal communication skills, with attention to tone in client-facing and prospecting outreach.
• Detail-oriented with solid organizational skills and follow-through.
• Comfortable managing multiple accounts, leads, or tasks at once.
• Eager to learn, coachable, and proactive about asking questions.
• Collaborative team player with a positive, adaptable attitude.
• Comfortable working with data in tools like Google Sheets, Slides, or a CRM.

Qualifications:

Required

• Currently pursuing or recently completed a Bachelor’s degree in Business, Communications, Sports Management, or a related field.
• No prior professional experience required — relevant coursework, campus involvement, or part-time work that shows organization and communication skills is a plus.
• Genuine interest in building a career in Sales, Client Success, Account Management, or Customer Experience.

Preferred

• Interest in sports, music, entertainment, licensing, or brand protection.
• Familiarity with intellectual property concepts such as trademarks and copyrights.
• Exposure to CRM platforms, Google Workspace, or AI tools.
• Comfortable with proactive, consistent outreach — not afraid to send a follow-up email or pick up the phone.

What We Offer:

• A fun, fast-paced startup environment with a strong, collaborative team culture.
• Real, hands-on experience in both Client Success and Sales at a growing SaaS company.
• Direct mentorship from Client Success and Sales leaders.
• Paid hourly compensation.
• The opportunity to work with world-class sports, music, and entertainment brands.