What are the responsibilities and job description for the Senior Manager of Quality position at Counter?
THIS ROLE IS BASED IN SANTA MONICA, CALIFORNIA
Company: G2G Ventures, PBC
Job Title: Senior Manager, Quality
Location: Santa Monica, CA -- Hybrid Office Schedule (3x in office)
Reports To: Head of Legal
About Us:
We are a startup revolutionizing beauty with a purpose; create the industry standard of “clean”. Our premium skincare, makeup, and body care formulations combine uncompromising safety, efficacy and environmental responsibility. And our vision transcends products. We are committed to inspiring confident women (and others) to recognize their collective power to create meaningful change. Our innovative community-commerce ecosystem connects customers, beauty enthusiasts, and loyalists, allowing each person to align with our brand in ways that authentically reflect their values and aspirations. From our formulas to our advocacy efforts to our community connection, we lead clean.
In this role you will:
Quality Assurance
- Define, create and implement a robust Quality Management System and champion an environment of continuous process improvement.
- Monitor and ensure compliance with all applicable state and federal regulations and Company Policies & Procedures
- Evaluate and approve new identified suppliers through the Supplier Qualification/Approval process.
- Ensure Quality Technical Agreements are negotiated and in place with all manufacturing suppliers.
- Ensure process is maintained for control of documents. Develop and maintain company change control system.
- Provide support and participate in resolving customer inquiry/complaint.
- Ensure adequate receipt of response for observations, deviations and non-conformances, including investigations, root cause analysis and corrective/preventive action (CAPA) plans, and perform effectiveness checks and closure.
- Review and approve stability and other testing data including initial testing plans.
Quality Control
- Establish and develop quality control processes, protocols, and documentation standards.
- Ensure that products meet the company’s standards and specifications.
- Review quality control test results, documenting and distributing interpretation, and feedback to relevant parties. Perform release of bulk and packaged products.
- Manage and track various quality testing.
Department Leadership
- Implement and improve quality systems and processes.
- Manage day-to-day operations of the Quality Department.
- Report on key quality metrics to leadership.
- Perform other duties as assigned by management.
EXPERIENCE:
- A minimum of five 5-8 years’ experience in Quality Assurance/Control in a federally regulated field.
- Scientific or technical discipline to perform data collection, extraction and analysis is a MUST.
- Understanding of statistical analysis and industry quality sampling plans and quality standard thresholds (AQLs) is a MUST.
EDUCATION:
- Bachelor’s degree in Life Sciences or a related field (e.g., Chemistry, Biochemistry, Biology, Microbiology or related science)
SKILLS:
Proficient in digital quality tracking and reporting tools, including Microsoft office suite (including Excel, PowerPoint, and SharePoint).
- Ability to work to deadlines, set priorities and manage multiple projects simultaneously without compromising quality.
Must take directions well and pay attention to detail with a high degree of accuracy.
- Strong interpersonal skills for collaboration with various departments within the company.
- Comfortable in both virtual and in-person settings.
- Ability to travel as required for quality-related activities.
Benefits
Counter offers a comprehensive benefits package designed to support the health, well-being, and financial security of our employees, including:
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Open PTO policy, encouraging employees to take the time they need to rest and recharge
- Paid company holidays
- Hybrid work environment
- Paid parental leave
- Opportunities to grow within a fast-moving, mission-driven startup
This position is also eligible for participation in the company’s annual bonus program, based on individual and company performance.
Equal Opportunity
Counter is an equal opportunity employer and values diversity. We are committed to building an inclusive workplace and encourage candidates from all backgrounds to apply.