Eastern Production Supervisor

Counter Culture Coffee was founded in 1995 and is headquartered in Durham, NC, with regional offices in 12 major cities across the country. Counter Culture Coffee has been continuously innovating in the coffee industry and we’re looking for passionate, dynamic, diverse team members to help us expand our efforts and oversee roasting, packaging and fulfillment of some of the best coffees in the world.

Counter Culture Coffee is:

• A relentless pursuit of coffee perfection
• A dedication to real environmental, social, and fiscal sustainability
• A commitment to creating cutting edge coffee people

Our Purpose is:

• Quality Coffee | We continue to cultivate relationships with growers and organizations around the world in order to build trust, improve quality, and foster transparency.
• Education | We believe the pursuit of coffee perfection includes educating ourselves, our partners, and our customers about the coffee supply chain and the best methods of preparation.
• Sustainability | Our commitment to affecting positive change in every community to which we are connected is driven by our belief that we can–and should–always strive to improve upon the present.
• Transparency | We are committed to sustainability and holding ourselves and our peers accountable for creating a more sustainable future of coffee.

Position: Production Supervisor

Department: Operations

Location: Durham, NC

Reports To: Operations Manager (Durham)

FLSA Status: NON-EXEMPT, 6504

Job Overview:

Our operations fulfillment process has two distinct steps - Roasting and Production. The entire manufacturing process in our roastery is managed by an operations Manager that works closely with a Roasting Supervisor and a Production supervisor.

The Production Supervisor leads the team of people that are processing all roasted coffee - blending, packaging, and shipping. This position manages the daily fulfillment process from production scheduling, product materials inventory, as well as any issues that arise in the production phase of our manufacturing. They assist the operations manager with personnel management by collaboratively participating in hiring, reviews, and other staffing management needs as well as driving employee development to maintain flexibility in departmental staffing.

This role includes personnel management, and the Production Supervisor is expected to understand the compatible systems to help make daily fulfillment successful. The Production Supervisor should continually observe the way that roasted coffee is produced and how this function works in our overall business strategy. This person is a self-starter and works proficiently in a team. They can focus on day-to-day issues without losing focus on our bigger goals, they utilize skills to help team members achieve successful outcomes, and they are professionally engaged with the team and company.

Applicants for this position must have some relative manufacturing experience, preferably 5 years. Ideally, they have experience managing people, inventory, and processes. Supply Chain, Warehouse/ Logistics, food supply chain manufacturing, and/ or barista experience is beneficial.

We're seeking a candidate that thrives in a challenging, all hands-on deck environment. This position is in a shared office environment that may accommodate as many as 4 employees at any one time. The candidate must be able to multitask and perform effectively with frequent and varied distractions in what is sometimes a noisy environment.

Job Duties:

Personnel Management:

• Motivate and inspire an engaged team of over a dozen people
• Facilitate departmental and individual goal setting in alignment with the Company Plan through strategic planning sessions
• Responsible for quarterly and annual employee performance assessments

Facilities:

• Helping facilitate regulatory compliance
• Responsible for working area conditions being safe, clean, and efficient
• Helping with weekly and monthly facility walk-throughs to build punch lists for warehouse needs

Inventory Management:

• Manage weekly materials usage, counts, PO generation
• Create and maintain organization and count systems to minimize inventory variance
• Responsible for inventory counts and variances

ERP Management:

• Managing processes and process documentation for daily production fulfillment
• Troubleshoot and solve production or order exceptions
• Collaborate with IT to constantly improve ERP (NetSuite) systems

Job Requirements

Requirements:

• Manufacturing experience
• Valid driver’s license

Preferred Skills:

• Manufacturing or Food Processing education or experience
• Warehouse management
• Personnel management
• Barista or Specialty Coffee experience
• Inventory control systems experience
• Understanding of LEAN manufacturing principles.
• Experience with lean manufacturing and quality systems supporting a continuous improvement culture

Physical Aspects of this Job:

The physical activity of this position:

• Reaching: extending hand(s) and arm(s) in any direction.
• Standing: particularly for sustained periods of time.
• Walking: moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Fingering: picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: applying pressure to an object with the fingers and palm.
• Feeling: perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking: expressing or exchanging ideas by means of the spoken word, those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing: perceiving the nature of sounds at normal speaking levels with or without correction, ability to receive detailed information through oral communication, and to make the discriminations in sound;

The physical requirements of this position:

• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

The visual acuity requirements (including color, depth perception, and field vision) of this position:

• The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• The employee is required to have visual acuity to operate motor vehicles and/or heavy equipment.
• The employee is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).

The conditions the worker will be subject to in this position:

• Subject to environmental conditions - protection from weather conditions but not necessarily from temperature changes; subject to noise - there is sufficient noise at times to cause the incumbent to shout to be heard above the ambient noise level.

90 Day Goals: [help focus and achieve significant progress in a short period]

• Attend New Employee Orientation, where applicable.
• Strong understanding of LEAN, GGOB, B-CORP
• Strong understanding of Counter Culture’s vision, mission, values, and plan
• Proficient with inventory control and work processes
• High competence with leading weekly meetings
• Consistently using departmental scorecards to track key metrics
• Participate in a quarterly strategic meeting
• Forklift certification

Benefits: Currently, the offered benefits include: group health (medical, dental and vision), available the first of the month after 30 days of employment; Flexible Spending Accounts for Healthcare and for Dependent Care; short- and long-term disability; life insurance; Wellness Benefits; 401(k) program; paid time off; eight company holidays; Stock Option Plan; A Stake in the Outcome.

Counter Culture Coffee a growth-oriented company, team of coffee driven individuals working together on continuous improvements.

Counter Culture Coffee is an Equal Opportunity Employer in both policy and practice.

Counter Culture Coffee assesses candidates for employment based on their knowledge, skills, and abilities to perform the job for which they are applying and without regard to any non-job-related category as protected by federal, state or local law.

Finalist candidates for employment will be required to demonstrate USA employment eligibility - per federal and state law, Counter Culture Coffee participates in the federal E-Verify program. Candidates must have the legal right to work in the United States without sponsorship.