Case Manager

Case Manager (Medicaid Programs) Position Description

The older adult population is one of the fastest growing demographics in Central Oregon. The Council on Aging of Central Oregon (CoA) is responding to this increase in people 60 and older and their loved ones by adding a new Case Manager to work directly with clients who are part of the Oregon Project Independence Medicaid (OPI-M) and Health Related Social Needs (HRSN) programs.

OPI-M provides in-home services like housekeeping, personal care assistance, and Meals on Wheels to older adults and people with disabilities who need assistance to continue living independently in their own homes. HRSN is a new Medicaid program designed to connect Oregon Health Plan members to non-medical community support to meet social needs, such as housing and nutrition. This is a rewarding position that will enable you to have an immediate impact on individuals, their families, and the community at large.

The Case Manager will perform assessments, design service plans, and advocate on behalf of clients in Crook, Deschutes, Jefferson, and N. Klamath Counties. This position will specialize in working with OPI-M clients as the program undergoes an historic expansion that will utilize federal funds to be able to serve more Oregonians. Unlike the other programs facilitated by CoA, OPI-M will support the senior population in addition to disabled adults 18 . Clients in this program will be shared with the local Aging and People with Disabilities office.

In addition, the Case Manager will also have the opportunity to help implement the HRSN program from the ground up. This includes attending training, networking with other providers to generate referrals, enrolling and supporting individuals in the program, and working to build internal workflows around HRSN Outreach and Engagement services.

This position reports directly to the Director of Client Services and works with a dedicated team who share a passion for advocating for older adults and those with disabilities living across the tri-county. This position offers a hybrid work model with the main office located in Bend. Travel throughout the tri-county area is required and a CoA company car can be used.

Hours

Monday thru Friday, 8:00 AM - 4:30 PM (40 hours per week)

Compensation

The salary for this position is between $26-30 per hour ( 5% bilingual differential pay) depending on experience as well as a complete benefits package, including health, dental and vision care; a 403(B) retirement plan, generous paid time off, an Employee Assistance Program, and more.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Case Management:

• Develop and maintain a comprehensive understanding of Older Americans Act and Medicaid direct services.
• Assess client needs and determine eligibility for Oregon Project Independence (OPI), OPI-M, and other supportive services, including Meals on Wheels and the Family Caregiver Support Program.
• Monitor care/service plans for clients. Includes but is not limited to periodic plan reviews and reassessments.
• Work with in-home care providers and homecare workers to maintain service plans and meet the needs of the client.
• Collaborate with other social service agencies including the local APD offices.
• Perform home visits, including traveling in adverse weather conditions.
• Maintain digital records in a timely fashion.

Community Outreach:

• Promote program services through community outreach, tabling events, presentations, networking, and information and referral.
• Identify OHP members that are in need of HRSN Outreach and Engagement Services and help connect them to community resources.

Administrative

• Actively work with the case management team to achieve team goals and CoA objectives.
• Adhere to HIPPA and CoA confidentiality standards.
• Communicate client or staff feedback to supervisor.
• Follow CoA policies, procedures, and protocols.
• Uphold the CoA mission, vision and values.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree in Human Service related field of study preferred or 3 years of case management experience, preferably in geriatrics.
• Bilingual (English and Spanish) is preferred, but not required.
• Proficient in MS Office, web based applications and data entry.
• Proficient in customer service and problem resolution.
• Excellent written and oral communication skills.
• Excellent organizational, planning, and prioritization skills.
• Excellent interpersonal skills.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

To Apply

Send resume and cover letter to dcochran@councilonaging.org.

Job Type: Full-time

Pay: $26.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Ability to Relocate:

• Bend, OR 97701: Relocate before starting work (Required)

Work Location: Hybrid remote in Bend, OR 97701

Salary : $26 - $30