Program Coordinator - Diaper Bank of the Ozarks

Reports To: DBO Program Director

Classification: Full-time, Salary Exempt

Job Summary:

The Program Coordinator will assist with the daily operations of Diaper Bank of the Ozarks (DBO)—an outreach of Crosslines Community Outreach. The Program Coordinator must be able to anticipate program needs, discern work priorities, meet deadlines and achieve accurate results with little supervision, and be willing to work evenings and weekends as needed—all contributing to the effective distribution of disposable and cloth diapers through. For this individual to be successful, they must be highly organized & detail oriented, a natural problem solver, an exceptional multitasker, derive joy and energy from seeing tasks through to completion, and have excellent communication & interpersonal skills.

Key objectives for success:

Volunteer Management

• Create and maintain high-impact volunteer experiences, from first point of contact to project completion, for each individual and group who serves through DBO and provide timely and accurate reporting of volunteer engagement to the supervisor.

Program Operations Support

• Provide excellent daily operations support of internal program needs, including for inventory/distribution tracking and for partner agency diaper pickups and MOA compliance.

Cloth Diaper Program Coordination

• Take complete ownership of the Cloth Diaper Loan program, from inventory management and care to public education and direct service to guests; report accurate data to the supervisor.

Responsibilities and Duties:

Volunteer Management

• Partner with Volunteer Engagement Team to ensure agency-wide best practices are used to create consistency with the overall CCO volunteer experience.
• Maintain a complete and accurate calendar for all individual and groups of volunteers and communicate holiday and weather closures with scheduled volunteers.
• Support volunteers during their scheduled work by ensuring they have supplies, water, and comfortable accommodation as necessary. Follow direction from the Program Director about the next product to be repackaged and ensure volunteers always have product.
• Engage volunteers in the process of cleaning up the volunteer workspace at the end of their scheduled service time.
• Ensure the accurate tracking of volunteer hours and provide weekly reports to supervisor

Maintain Volunteer Workspace

• Take ownership of the volunteer workspace, ensuring it is well organized, clean, and safe.
• Track use of supplies and submit timely purchasing requests to Program Director.

Program Operations Support

• Assist with partner agency communication and relationship management.
• Assist with processing and fulfilling partner orders, and scheduling pickups.
• Document monthly partner agency reports and track orders to ensure no over-ordering.
• Assist with monthly diaper inventory counts, including updating software/spreadsheets.
• Manage inventory of period supplies and incontinence products, including monthly counts (ensuring 100% accuracy), building product kits, and distribution.
• Responding to recipient information requests via phone, email, and social media.
• Assisting with program reporting to VP of Programs and storytelling via social media posts.

Pantry Restocking

• Monitor inventory levels of period and incontinence supplies in the Crosslines Food Pantry and restock as necessary.
• Track and report the quantities of the above products put into the pantry to the supervisor.

Partner Agency Support

• Schedule and host mandatory PA service times, adding each to a shared calendar and reporting monthly progress to the supervisor.
• During PA pickup windows, provide support by locating agency orders and loading them in their vehicles while the Program Director communicates with agency representatives.
• Assist the supervisor as necessary with PA site visits.

Donation Receiving & Reporting

• Provide first response to any donor who arrives with product donations for DBO.
• Document each gift with a receipt and submit that receipt to the supervisor and/or assist with entering donations into software system.
• Assist program Director with writing thank you cards to donors.

Cloth Diaper Loan Program Management

• Track quantities and maintain care of cloth diapering product inventory, submitting monthly reports and purchasing requests as necessary to the supervisor.
• Promote cloth diapering at appropriate community events and provide presentations or teaching as requested.

Physical context and work environment:

Other Duties:

The statements herein describe the general nature and level of work being performed but are not to be seen as a complete list of essential functions and skills required of personnel so classified.  Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Work Hours:

CCO offers flexible scheduling options for staff, allowing them to choose between a typical Monday through Friday schedule with five eight-hour days or a modified schedule with four nine-hour days and a half-day on Fridays. Occasionally, program needs may require different schedules, including evening or weekend hours. Supervisors will regularly discuss schedules to ensure coverage of program needs, and employees must always obtain prior approval from their supervisor to change their schedule.

Mission:

Staff members are expected to positively reflect the mission of the Crosslines Community Outreach—to improve the quality of life in our region through compassionate service and outreach to our most vulnerable neighbors, by doing together what can best be done together in the name of Jesus Christ.

Education, Experience, and Qualifications:

• Associate’s degree or equivalent experience in Human or Social Services is preferred
• Experience supervising volunteers is preferred
• Must be a highly organized self-starter, capable of multi-tasking exceptionally well
• Must provide outstanding customer service and be an enthusiastic professional
• Excellent communication skills, including verbal and written
• Ability to manage multiple projects and assignments, while collaborating with staff and volunteers
• Ability to direct others and have excellent interpersonal skills, always displaying a high level of professionalism
• Ability to accomplish projects with little supervision
• Comfortable with computers and highly proficient using Windows operating systems and the Microsoft Office Suite, including Word, Excel, Outlook, and Teams, etc.

Applicants must successfully complete a drug screening, background check, and driver record check.

*Reasonable accommodations may be made to enable individuals with disabilities.

*Crosslines Community Outreach is an equal opportunity employer and does not discriminate against applicants or employees because of race, national origin, sex, age, or disability status of qualified individuals.