What are the responsibilities and job description for the Entry Level Product Support position at Coulter Services?
Role: Entry-Level Product Support Specialist
Responsibilities
Responsibilities
- Assist learners and staff in using educational platforms and tools effectively.
- Respond to user tickets, troubleshoot basic technical and product issues.
- Document resolutions and escalate complex cases when necessary.
- Collaborate with program, data, and tech teams to identify recurring issues.
- Contribute to improving knowledge bases and supporting new feature rollouts.
- Early-career professional with interest in technical support and product operations.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication skills for documenting issues and collaborating across teams.
- Motivated to work in a mission-driven, learning-focused environment.