Drug Testing & Client Services Specialist - Founding Team Opportunity

Drug Testing & Client Services SpecialistFounding Team Opportunity

Coulee Screen Co.
La Crosse / Onalaska Area, Wisconsin
Full-Time | In-Person

Help Build a New Local Company From the Ground Up

Coulee Screen Co. is a new, professionally established workforce screening and employer-support company with a dedicated brick-and-mortar location serving the Coulee Region.

We are a real operating business with a physical facility, professional equipment, established service offerings, laboratory and industry partnerships, and a clear plan for growth.

Now, we are looking for the right person to join us at the beginning and help build the company’s reputation, client relationships, operating systems, and future.

This is not a temporary startup project, commission-only opportunity, work-from-home position, or untested business idea. Coulee Screen Co. has been intentionally developed to provide employers and individuals with professional drug and alcohol testing, background screening, compliance support, and workforce-screening services from a permanent local location.

The person selected for this position will be our first key employee and one of the first faces of the company.

This Is More Than a Front-Desk Position

The role will begin with drug-testing collections, client service, scheduling, documentation, employer communication, and daily facility operations.

However, we are not looking for someone who only wants to sit behind a desk and complete a repetitive checklist.

We are looking for someone with an entrepreneurial spirit who is excited to help build something.

The right person will take pride in helping establish how Coulee Screen Co. operates, how clients are treated, how employers experience our services, and how the company is represented throughout the community.

Your ideas will matter. Your work will be visible. Your contribution will directly influence what this company becomes.

This Opportunity May Be Right for You If:

• You want to join a new company early and help shape its future
• You enjoy building systems, organizing processes, and improving operations
• You take ownership instead of waiting to be told every next step
• You are comfortable wearing several hats
• You enjoy working with both individuals and business clients
• You see problems and begin looking for solutions
• You want your ideas and effort to make a noticeable difference
• You are excited by opportunity, responsibility, and growth
• You prefer a small-business environment where your contribution matters
• You want the opportunity to grow into greater responsibility over time
• You have invested in yourself through college, healthcare training, professional certification, military service, business experience, or other meaningful education beyond high school

This position is ideal for someone who wants more than a routine job but also values the stability and professionalism of working from an established physical business location.

What You Will Do

Initial responsibilities will include:

• Open, organize, and help maintain the daily operations of the facility
• Greet clients and guide them through the testing process
• Perform urine drug-test collections in accordance with company procedures
• Conduct instant drug testing and accurately document results
• Complete electronic and paper chain-of-custody documentation
• Verify identification and testing authorization information
• Schedule appointments and assist walk-in clients
• Answer phone calls, emails, and employer inquiries
• Communicate professionally with employers, donors, laboratories, and testing partners
• Assist with DOT and non-DOT drug and alcohol testing services
• Prepare specimens for laboratory shipment
• Maintain accurate, confidential, and organized records
• Process payments and provide receipts
• Monitor inventory and maintain testing supplies
• Keep the collection areas, restrooms, lobby, and office professional and clean
• Follow confidentiality, privacy, safety, and chain-of-custody requirements
• Assist with mobile, early-morning, evening, or after-hours collections as needed
• Support background checks, motor vehicle record searches, employment verifications, and other employer services
• Help develop procedures, checklists, workflows, and customer-service standards
• Help establish strong relationships with local employers and community partners
• Identify opportunities to improve the client experience
• Assist with company outreach, employer follow-up, and account support
• Take ownership of tasks that need to be completed during the company’s early development

Because this is a new company, responsibilities will evolve. The right person will see that as an exciting opportunity to grow rather than a limitation.

Who We Are Looking For

We are looking for someone who is:

• Dependable and consistently on time
• Professional, confident, and personable
• Organized and highly attentive to detail
• Comfortable working independently
• Able to follow strict procedures without cutting corners
• Willing to take initiative and make responsible decisions
• Comfortable learning new technology and systems
• Able to communicate professionally with employers and clients
• Respectful toward people from all backgrounds and circumstances
• Calm during uncomfortable, sensitive, or challenging situations
• Able to protect confidential and private information
• Willing to help outside of a narrowly defined job description
• Interested in helping build a company rather than simply filling a shift
• A genuinely good person who cares about clients, coworkers, and the company’s reputation

We are looking for someone who will care about Coulee Screen Co. as though they helped build it — because they will.

Education & Experience

We are especially interested in candidates who have completed education, certification, training, or professional development beyond high school.

This may include:

• Associate degree
• Bachelor’s degree
• CNA certification
• Medical Assistant training
• Phlebotomy training
• Healthcare administration coursework
• Human resources coursework
• Business, communications, public health, criminal justice, psychology, sociology, or related college coursework
• Occupational health, clinic, lab, or patient-care experience
• Military service, leadership training, or other professional development

This could be an excellent opportunity for a recent college graduate, CNA, Medical Assistant, healthcare worker, or motivated individual who wants to use their education, professionalism, and people skills in a new business environment.

Previous experience in any of the following areas is helpful:

• Healthcare or clinical services
• CNA or Medical Assistant work
• Phlebotomy or specimen collection
• Drug or alcohol testing
• Occupational health
• Human resources
• Customer service
• Office administration
• Laboratory processing
• Corrections, probation, social services, or public safety
• Sales, account management, or employer relations
• Working for a small business or entrepreneurial organization

We are willing to train the right person.

Character, dependability, sound judgment, professionalism, attitude, and initiative will matter just as much as previous experience.

Requirements

• High school diploma or equivalent required
• Education, certification, training, or experience beyond high school preferred
• CNA, Medical Assistant, phlebotomy, healthcare, business, HR, criminal justice, or related background preferred
• Valid driver’s license and reliable transportation
• Ability to pass a background check
• Ability to pass a drug test
• Ability to maintain strict confidentiality
• Ability to complete required collector training and certifications
• Ability to stand, walk, bend, and lift routine office or testing supplies
• Willingness to occasionally work early mornings, evenings, weekends, mobile appointments, or after-hours testing when needed
• Comfortable working in a new company where some systems and processes are still being refined

Schedule

This is a full-time, in-person position based at our brick-and-mortar facility in the La Crosse / Onalaska area.

The expected schedule is approximately 45 hours per week, primarily during weekday business hours.

Some schedule flexibility may be required for mobile collections, employer appointments, post-accident testing, reasonable-suspicion testing, and other time-sensitive services.

Specific hours will be discussed during the interview process.

Compensation

Compensation is expected to be in the range of $46,000 to $52,000 per year, based on experience, qualifications, completed certifications, and the value the candidate can bring to the company.

In addition to base compensation, this position may include a quarterly business growth and performance bonus opportunity after the first 90 days.

Potential bonus factors may include:

• Company growth
• New employer accounts
• Client retention
• Quality of documentation and compliance
• Customer service
• Reliability and ownership
• Operational improvement
• Mobile or after-hours testing support
• Expanded responsibilities

Additional earning opportunities may become available for mobile collections, after-hours testing, additional certifications, employer account support, expanded operational responsibilities, and future leadership responsibilities as the company develops.

A Real Opportunity to Grow

This position has the potential to become much more than the role described today.

As Coulee Screen Co. builds its client base, adds services, hires additional team members, and expands into new markets or locations, the person hired for this position may have opportunities to grow into areas such as:

• Facility operations
• Team leadership
• Collector training
• Client relationship management
• Employer account management
• Mobile-testing coordination
• Compliance and program administration
• Business development
• Multi-location operations

No specific promotion or timeline is guaranteed. However, we believe the people who help build a company should have the opportunity to grow with it.

About Coulee Screen Co.

Coulee Screen Co. is a new, full-service workforce screening and employer-support company operating from a professional brick-and-mortar location in the Coulee Region.

Our services include drug and alcohol testing, DOT and non-DOT testing, background screening, motor vehicle record checks, employment verifications, mobile collections, random-program administration, Clearinghouse support, compliance assistance, and other workforce-screening services.

Our goal is to become the trusted local partner employers rely on for fast, professional, accurate, and responsive service.

We are building a company where employers receive more than a test result. They receive a dependable partner who helps them manage their workforce-screening needs from beginning to end.

How to Apply

Please submit your résumé through Indeed and include a brief message answering the following question:

Why does the opportunity to join a new brick-and-mortar company and help build it from the beginning interest you?

We are being highly intentional about this hire.

Experience is valuable, but we are truly searching for the right person — someone with integrity, initiative, professionalism, sound judgment, and an entrepreneurial mindset who is excited about what this opportunity could become.

Coulee Screen Co. is an equal opportunity employer.

Pay: $46,000.00 - $52,000.00 per year

Benefits:

• Opportunities for advancement
• Professional development assistance
• Wellness program

Work Location: In person

Salary : $46,000 - $52,000