What are the responsibilities and job description for the Automotive Service Writer position at Coughlin Automotive?
At Coughlin Kia of Lancaster, we've got more business than we can handle and we need you! We are currently looking for an experienced Service Writer/Advisor for our Quicklane at our location.
The Service Advisor serves as the primary point of contact for all automotive service customers. As a Service Advisor you will own the customer experience in the service lane and are the first point of contact for the customer as it relates to their vehicle: status, repairs and diagnostics. You need to be well-versed in product offerings, inventory needs, technician scheduling and customer service.
We're one of Central Ohio's fastest-growing dealer groups, representing 13 brands across 17 locations including Newark, Pataskala, Circleville, Heath, and more. Our success is built on a commitment to quality, service, and community - powered by great people.
Responsibilities:
- Answer service calls, set and confirm appointments
- Write repair orders
- Act as a liaison between the technician and customer
- Assist your client through the service process.
- Collaborate with various team members for loaner availability, proper warranty processing and disclosure
Qualifications:
- previous experience
- Strong record of positive customer satisfaction results
- Organized and friendly personality
- Fantastic communication skills with your customers
- Professional personal appearance
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record
Coughlin Offers:
- Competitive pay plan
- Medical, Vision, and Dental Insurance
- Company matched 401k
- Short Term and Long-Term Disability
- Life Insurance
- Paid vacations/Company holidays
- Employee Discounts
- Ongoing professional development and Excellent opportunity for advancement
Whether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed.
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