What are the responsibilities and job description for the Collections Account Resolutions Specialist position at Couch Lambert LLC?
Description
Overview: We are a multi-state law firm seeking a full-time, highly motivated individual looking for a career in our Call Center as an Account Resolution Specialist. This individual will focus on delivering strong customer service during the legal collection process. A successful individual will be a self-starter, have strong verbal communications, and an outstanding attention to detail.
Responsibilities:
· Ability to work in a fast-paced environment.
· Provide superior customer service experiences to consumers contacting our office.
· Make outbound calls to contact the consumer and assist them in resolving their account.
· Answer inbound calls and assist consumers with their account throughout all areas of the legal process.
· Identify accounts that need follow-up and manage them appropriately.
· Negotiate and create payment arrangements to help the consumer resolve their account.
· Maintain customer files accurately and update them in a timely manner.
· Communicate with management and provide recommendations on account resolution.
· Operate with a sense of urgency.
· Abide by applicable federal and state laws and regulations.
· Complete annual and ongoing compliance trainings in a timely fashion.
· Other duties assigned by manager.
Requirements
Knowledge, Skills and Abilities:
- High School Diploma
- Law firm experience preferred.
- Excellent verbal and written communication
- Organizational skills and the ability to prioritize work tasks.
- Ability to communicate professionally and courteously with team and colleagues.