Laboratory Collection Specialist

Collection Specialist

POSITION SUMMARY

The Collection Specialist plays a critical frontline role in Cottonwood’s Urinalysis Collections Department by directly engaging with clients to observe and collect specimens in a respectful, professional, and compliant manner. This position ensures accuracy in specimen handling, documentation, and reporting, supporting treatment teams with timely and reliable results. As a key contributor to client accountability, the Collection Specialist upholds our standards of care and legal compliance in every collection interaction.

ABOUT THE COMPANY

We are Cottonwood Clinical Services, Inc., a purpose-driven behavioral health organization offering compassionate, client-centered care- and we are growing every day. Our mission is to provide the best overall care to persons seeking recovery that affects the most change. We’re grounded in accountability and alignment, working together to help every team member reach their personal, professional, and financial goals. Our core values shape everything we do and guide how we hire, grow, and lead: we are inspirational, disciplined, accountable, transparent, aligned and results-oriented.

OBJECTIVES

• Conducts urinalysis specimen collections in accordance with legal and procedural requirements.

• Completes new client intakes for urinalysis-only services.

• Performs waived testing as directed.

• Accurately documents and enters billable services.

• Handles client payments and issues receipts when applicable.

• Prepares specimens for shipment and coordinates daily deliveries.

• Maintains cleanliness and sanitation of the collection area.

• Supports departmental compliance through accurate chain-of-custody practices.

• Communicates professionally with clients, colleagues, and supervisors.

• Completes daily deposit reconciliation for collected payments and submits supporting documentation to the appropriate department.

COMPETENCIES

• Upholds ethical standards, HIPAA compliance, and chain-of-custody protocols in all clinical interactions.

• Demonstrates cultural humility and maintains professionalism in all client-facing services.

• Consistently meets responsibilities with integrity, professionalism, and accountability.

• Actively participates in supervision and applies feedback to improve performance.

• Communicates effectively and respectfully with all team members.

• Adheres to collection protocols and internal procedures to ensure quality and compliance.

• Maintains a customer service mindset while navigating potentially sensitive situations.

• Supports a clean, organized, and safe environment for all collection activities.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.

• Previous experience in healthcare, behavioral health, or a laboratory/collections setting preferred.

• Familiarity with urinalysis procedures, waived testing, and chain-of-custody protocol is a plus.

• Ability to accurately handle documentation, billing entries, and client interactions.

• Willingness to participate in ongoing training and quality improvement.

PHYSICAL REQUIREMENTS

• Ability to stand and walk for prolonged periods throughout the workday.

• Ability to lift and carry up to 15 pounds (e.g. testing kits, supplies).

• Ability to bend, reach, and perform repeated movements required for specimen collection.

• Sufficient vision, hearing, and speech to engage in effective, respectful communication.

• Must be comfortable working in a client-facing, fast-paced environment.

BENEFITS

· Monthly allowance towards health benefits.

· Monthly allowance towards dental benefits.

· Monthly allowance towards vision benefits.

· Company-sponsored Life and AD&D insurance policy.

· Annual allowance for external professional development and training.

· Annual allowance of paid continuing education time.

· Access to internal training and professional development opportunities.

· Free Ironwood Gym membership (with minimum attendance).

· Generous paid time off, increasing with tenure.

· Paid holidays.

· Generous individualized incentives.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Cottonwood Clinical Services, Inc. recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Vision insurance
• Wellness program

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $17