Bellperson

Greets arriving and departing guests in a friendly, courteous manner, assisting with carrying luggage to and from their accommodations. Also responsible for fixing minor issues around the property.                 

Our staff prides itself on providing outstanding hospitality to our guests, and our Bell team is a significant part of this.

Essential Duties and Responsibilities

The following essential duties may be carried out with or without reasonable accommodation:

• Escorts and assists guests with luggage and any specific needs.                                                                  
• Explains and promotes hotel facilities and services and provides guest with information, such as local attractions, events, and directions.                                                                                         
• Maintains equipment/tools used to perform duties.                                                                                       
• Responds promptly to all guest concerns and complaints.
• Understands and uses job duty checklist, meeting room schedule, work schedule, and all other pertinent reports.                                                                               
• Performs all duties in a timely manner which include property walks, emptying garbage receptacles, sweeping, mopping, shoveling snow, and other duties as assigned.
• Monitors pool and hot tub chemical and water levels, adjusting as appropriate to maintain state guidelines.               
• Maintains a high level of professional appearance and demeanor.
• Completes preventative maintenance such as carpet cleaning, replacing filters and lights, and other similar tasks.
• Receives deliveries and distributes them to the appropriate department or storage area in a timely manner.
• Assists other departments such as Housekeeping and Front Desk, as needed.                                      
• Follows all policies and procedures.                                                                                        
• Other duties as assigned.                                                                                                                                                             

Property-Specific Essential Duties

• At properties with meeting rooms, performs set-up and tear-down of tables, chairs, and other equipment; sets up food service.
• Ensures correct meeting room signage is displayed prior to event time.

Other Duties and Responsibilities Performed Occasionally

• May be called upon to intervene with disruptive guests.

• Ability to communicate with guests, hotel staff, and management in a professional manner.        
• General knowledge of surrounding areas and local events.
• Ability to read task lists and decipher basic measurement instruments.                                  
• Ability to lift and carry heavy packages and luggage up to 75 pounds.                                                      
• Ability to push and/or pull equipment weighing up to 100 lbs. (such as TV stands)
• Ability to perform tasks that require bending, stooping, kneeling, reaching, extending arms over head, and walking significant distances.                                                                                     
• Ability to work a flexible schedule that can include weekends and holidays.                                          
• Able to perform a wide variety of tasks during busy/stressful times.
• Excellent communication and customer service skills.
• General knowledge of chemical safety, bloodborne pathogen safety.
• Ability to collaborate across departments.
• Ability to prioritize competing demands.
• Ability to apply good judgment.

• High school diploma or equivalent preferred.