What are the responsibilities and job description for the Member Services Coordinator position at cottinghambutlerinsuranceservicesinc?
Member Service Coordinator
Location: Dubuque, IA (hybrid).
What Our Member Service Coordinators Do and Why It’s Important:
Member Service Coordinators provide exceptional customer service, supporting participants through their company’s wellness program and addressing any inquiries or concerns related to our wellness initiatives. Additionally, this role is the forefront of our advocacy services, helping members navigate their benefits and ensuring they receive the support they need.
Core Activities of the Job Include:
- Answering all questions related to HealthCheck360 products, services, and programs through phone, email and chat
- Assisting with tasks that may include processing Physician’s Screening Forms, participant outreaches, printing or binding, and other special projects.
- Providing feedback and presenting solutions to improve efficiencies and the participant experience
- Support advocacy services to help members understand and utilize their benefits effectively.
Schedule:
The standard work week for this position will be Monday through Friday, 8-5pm.
Strengths and Skills Necessary for Success in the Role:
- For this role, we are looking for several key characteristics that will be necessary to succeed in the position: positive, team-oriented, solution focused, highly organized and even-keeled.
About Cottingham and Butler’s Health and Wellness Division
Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.
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