What are the responsibilities and job description for the Brokerage Claims Coordinator position at Cottingham & Butler?
Join Our Team
Cottingham & Butler is seeking a detail-oriented and customer-focused Brokerage Claims Coordinator to join our team. In this role, you'll help create a positive claims experience by ensuring customer losses are reported promptly and accurately, coordinating with insurance carriers, and supporting claims activity from initial report through adjuster assignment.
Responsibilities
- Receive and report customer losses to the appropriate insurance carriers through phone and electronic communication channels.
- Track newly reported claims, obtain claim numbers and adjuster assignments, communicate updates to customers, and maintain accurate records in Epic.
- Assign claims to Brokerage Claims Advocates based on established claim assignment criteria.
- Provide exceptional customer service to internal and external customers throughout the claims reporting process.
- Maintain insurance carrier reporting information and create claim reporting guides for new and renewing clients.
Qualifications
- Two years of experience in insurance, claims, or a customer service environment preferred, but not required.
- Strong written and verbal communication skills.
- Strong attention to detail and organizational abilities.
Full-Time Benefits - Most benefits start day 1
- Medical, Dental, Vision Insurance
- Flex Spending or HSA
- 401(k) with company match
- Profit-Sharing/Defined Contribution (1-year waiting period)
- PTO/Paid Holidays
- Company-paid ST and LT Disability
- Maternity Leave/Parental Leave
- Subsidized Parking
- Company-paid Term Life/Accidental Death Insurance
About Cottingham & Butler:
At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.
As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.
Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook