Chellie Club and Spirit Shop Manager

Title: Chellie Club and Spirit Shop Manager

Date: July 2026

FLSA Status: Non-Exempt

Employment Type: Part-Time

Reports to: Director of Dining Services

Job Summary: Under general supervision of the Director of Dining Services, performs a variety of administrative duties requiring a knowledge of organizational procedures and policies; oversees student workers; oversees daily operations of campus café and spirit shop and ensures compliance with state codes.

Duties and Responsibilities

• Receives and prepares orders, provides excellent customer service, and handles sales transactions for the Chellie Club.
• Oversees the daily operations of the Spirit Shop, including customer service, merchandising, inventory management, point-of-sale operations, and ensuring an attractive, well-stocked retail environment.
• Supervises, schedules, trains, and evaluates student employees working in both the Chellie Club and Spirit Shop, fostering a positive customer service culture while providing mentorship and ensuring adherence to college policies and operational procedures.
• Answers calls, responds to customer inquiries, and provides information regarding Chellie Club and Spirit Shop operations.
• Maintains files and records including payroll/work records, billing, sales deposits, sales tax reporting, and other financial documentation.
• Prepares, edits, and proofreads menus, signage, promotional materials, and other communications; ensures pricing and product information are accurate within the point-of-sale systems.
• Oversees inventory management, purchasing, receiving, pricing, and ordering for both the Chellie Club and Spirit Shop.
• Develops and maintains attractive merchandise displays and seasonal product offerings in the Spirit Shop to enhance the customer experience and support campus events.
• Oversees scheduling of events, responds to customer reservations and requests, and coordinates special orders and functions.
• Works closely with the Director and Assistant Director of Dining Services and other campus departments to support campus events and the successful operation of the Chellie Club and Spirit Shop.
• Oversees departmental scheduling and budget; processes payments and reconciles financial transactions in coordination with the Business Office.
• Monitors sanitation processes in the Chellie Club to ensure compliance with Missouri Health and Food Code regulations. Updates procedures and oversees staff training in proper sanitation and food safety practices.
• Assists in developing promotions, marketing initiatives, and customer engagement activities that increase visibility and sales for both the Chellie Club and Spirit Shop.

Knowledge, Skills and Abilities

• Knowledge grammar, spelling and punctuation; basic mathematics; modern office methods, procedures, equipment and filing systems; computer literacy; business letter and report-writing techniques; proofreading, record-keeping principles and procedures; and receptionist and telephone techniques; basic knowledge of safety and sanitation regulations. Knowledge of Microsoft Office Programs.

• Following oral and written instructions; working effectively with others; learning rapidly; learning, interpreting, and applying organizational policies; communicating tactfully and effectively in both oral and written form; working independently in the absence of supervision; compiling and maintaining records and files; composing correspondence independently.

• Ability to identify administrative issues and assist in solving identified issues; meet multiple deadlines; coordinate training programs; monitor and assist in correcting performance issues with staff; function as an administrative link between and among departments.

Credentials and Experience

• High school graduate with course work in business practices

• Three years of responsible supervisory and administrative experience.