Campus IT Support Specialist

Position: Campus IT Support Specialist

Date: August 19, 2026

FLSA Status: Non-Exempt

Work Location: Cottey College campus - Nevada, MO

Reports to: Assistant Director of Information Technology

Job Summary: The Campus IT Support Specialist serves as the primary point of contact for

faculty, staff, and students seeking technology assistance. This position is responsible for

providing excellent customer service while troubleshooting and resolving hardware, software,

account, and classroom technology issues. The specialist manages helpdesk requests, installs and

maintains computer equipment, and works closely with other IT staff to support the college's

technology infrastructure.

Duties and Responsibilities

• Serve as the primary IT support contact for faculty, staff, and students.
• Respond to, troubleshoot, and resolve helpdesk requests in a timely and professional

manner.

• Provide exceptional customer service and communicate technical information in a clear,

understandable manner.

• Install, configure, maintain, and troubleshoot computers, printers, mobile devices, and

related technology.

• Manage and document support requests using the college's helpdesk ticketing system.
• Escalate complex issues to senior IT staff while maintaining ownership and

communication with end users.

• Assist with classroom and event audiovisual technology setup and support.
• Create and maintain technical documentation, procedures, and user guides.
• Assist with wireless networking equipment, network infrastructure, and other campus

technology systems.

• Support user account management and software deployment activities.
• Adhere to and help promote information security policies and best practices.
• Work independently and collaboratively as part of the Information Technology team.
• Lift up to 35 pounds, climb ladders, and work in areas requiring physical access to

equipment.

Knowledge, Skills, and Abilities

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Ability to troubleshoot and resolve technical problems in a fast-paced environment.
• Ability to learn new technologies and adapt to changing priorities.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple requests and projects effectively.
• Knowledge of Windows operating systems and Microsoft 365 applications.
• Familiarity with computer hardware, printers, and peripheral devices.
• Understanding of networking concepts, including wired and wireless connectivity.
• Ability to document issues, resolutions, and procedures clearly.

Credentials and Experience

• One to three years of IT support experience, IT-related education, or an equivalent

combination of training and experience.

OTHER REQUIREMENTS:

• Must pass criminal background record check.
• Must pass reference checks.
• Must be able to work on premises