Patient Access & Navigator Trainer

Job Description

Cottage Health seeks a Patient Access & Navigator Trainer for their CH Patient Access department responsible for providing coordinating and delivering training to the centralized scheduling center and patient access teams. Functions as a consultant and resource for education, role development, orientation/onboarding of new hires, advanced training for established team members, and competency management. Communicates with leadership to identify training needs and map out development plans for teams and individuals and maintaining a comprehensive training knowledge base.

Qualifications

QUALIFICATIONS:

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Education:

• Minimum: Associate's Degree or equivalent education/experience (2 years of applicable experience for each year of education).
• Preferred: Bachelor’s Degree.
  
  

Certifications, Licenses, Registrations:

• Minimum: Obtain EPIC credential (issued by Cottage Health) in Cadence, Radiant or Referral Management within 1 year from hire date.
• Preferred: Process Improvement Methodology certification, Certified Revenue Cycle Rep (HBI), and Certified Patient Access Rep.
  
  

Technical Requirements:

• Minimum: Basic MS Word, Outlook, PowerPoint, and Excel skills, 35 wpm keyboard/typing speed, knowledge of an Electronic Health Record system.
• Preferred: Intermediate MS Office and Epic skills.
  
  

Years of Related Work Experience:

• Minimum: 2 years of progressively responsible Patient Access, Scheduling, or Call Center experience.
  
  

Preferred: 5 years of Patient Access, Scheduling, or Call Center experience, 3 years of management experience, an adult education experience.

About Us

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.

Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.

• Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health’s annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards .
  
  

If you're already a Cottage Health employee, please apply on this link only.