What are the responsibilities and job description for the Bilingual Customer Service & Office Administrator (English/Spanish) position at Cotran Corporation?
About Cotran Corporation
Cotran Corporation is a family-owned business serving customers throughout North America and around the world. We specialize in agricultural and veterinary supplies and have built our reputation on knowledgeable service, dependable products, and long-term customer relationships.
We're a close-knit team of 11 employees—6 in our office and 5 in our warehouse. Our workplace is collaborative, multicultural, and hands-on. Every team member plays an important role in keeping our business running smoothly, and we value individuals who are adaptable, dependable, and enjoy working in a small business environment.
Position Summary
We are seeking a bilingual (English/Spanish) Customer Service & Office Administrator to join our office team. This position combines customer service, order processing, and general office administration.
The ideal candidate is organized, detail-oriented, and enjoys interacting with customers while managing multiple responsibilities throughout the day. Experience with QuickBooks Enterprise or similar accounting/ERP software is strongly preferred.
Responsibilities
- Process customer purchase orders accurately using QuickBooks Enterprise.
- Generate invoices and maintain accurate customer records.
- Answer incoming phone calls and assist customers professionally.
- Communicate with Spanish-speaking customers regarding orders, inventory availability, and product information.
- Enter customer orders and ensure timely processing.
- Respond to customer inquiries by phone and email.
- Coordinate with the warehouse team to confirm inventory and shipping information.
- Assist customers with product recommendations and general product inquiries.
- Perform general administrative and office support duties as needed.
Qualifications
- Fluent in both English and Spanish (spoken and written).
- Experience with QuickBooks Enterprise or similar accounting/order management software.
- Previous customer service or office administration experience preferred.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Comfortable working with multiple priorities in a fast-paced environment.
- Proficient with Microsoft Office (Outlook, Word, Excel).
What We're Looking For
Success in this role goes beyond technical skills. Because we're a small business, every employee contributes to many aspects of the operation. We're looking for someone who:
- Enjoys working as part of a small, collaborative team.
- Is dependable, proactive, and willing to help wherever needed.
- Takes pride in providing outstanding customer service.
- Communicates respectfully with coworkers and customers from diverse cultural backgrounds.
- Appreciates the flexibility and variety that comes with working in a family-owned business.
Why Join Cotran?
- Friendly, supportive, family-owned company.
- Multicultural and team-oriented work environment.
- Opportunity to make a meaningful impact in a growing business.
- Variety of responsibilities that keep every day interesting.
- Long-term opportunity with a stable company serving customers worldwide.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Paid time off
Experience:
- QuickBooks: 1 year (Required)
Language:
- Spanish (Required)
Work Location: In person
Salary : $20 - $25