Assoc Professional, Client Account Services

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.Job Description:Job DescriptionResponsible for growing and strengthening client relationships generally initiated by a Cotality Sales Representative/Product Specialist. Provide a full range of customer service by delivering contracted account services to meet established and specific long-term strategic objectives. This position is primarily support oriented. . As the primary interface with the client, represents the company in a professional manner and develops a comprehensive account plan to identify key opportunities and to anticipate and respond to clients' needs. This includes partnering with Product Specialists/relevant team members to provide products and services to meet obligations, orchestrating client appreciation, measuring and reporting performance adherence and client satisfaction pertaining to the assigned business unit/product company(s). Depending on business unit and product, may also do some product selling, responding to client requests. Product training and technical support will also be part of the core job duties.Job DutiesGrowing and strengthening client relationships includes:Acting as primary contact for assigned clients with respect to product company performance and operational processesActing as a first level escalation resource to clientsConducting routine status meeting with clients to solicit voice of client regarding product/ company performance, industry trends and new product requirementsPartnering with Product Specialists/relevant team members to expand and broaden relationships across the business unitReporting, trending, and analysis includes:Providing client level reporting, monitoring and analyzing client trending and SLA adherence, providing information to managementPerforming trend analysis of issues and market conditions recommending changes to product, policy and/or processesClient maintenance includes:Coordinating client on-boarding for new clients in the appropriate systemsAnswering questions, following up on and resolving billing issuesProject coordination/management includes:Making independent decisions and coordinating activities to resolve significant client issuesTriaging issues and engaging appropriate support within business unit resources to resolveManaging client specific projects to ensure successful and timely completion according to client expectationsGathering client requirements and submitting all technical and operational project requests necessary to support client initiativesTraining and technical support includes:Training clients on product capabilities, product demonstrations, changes, system enhancements, etc. via direct training sessions, phone contact, or web-ex.Performing maintenance of clients in relevant systems, including the addition of new products, services or pricingWorking directly with clients to resolve technical issuesJob Qualifications:HS Diploma or equivalent required; some college preferred.Typically requires 2-4 years of directly related experience.Proficient in using Excel, Word, OutlookAbility to interact effectively at multiple levels within the organizationTeam player, with team leadership skillsSolid prioritization and project management skillsAbility to balance strategic thinking with tactical implementationProven creative problem-solving capabilitiesStrong analytical framework for creating logical recommendationsExcellent written and verbal communication skillsStrong evidence of initiative and follow-throughProficiency in department/business unit/product systems preferredAnnual Pay Range:47,200 - 62,400 USDApplication Window:This opportunity is expected to remain posted through the date identified below, subject to business needs.2025-12-16Thrive with CotalityAt Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.Highlights include:Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.Health: Multiple medical plan options with mental health and wellness support offerings.Retirement: 401(k) with company match and vesting after one year.Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!Click here to see a comprehensive list of our benefit offerings.Please note, Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from the posted rangeCotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. Cotality is fully committed to a work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. Privacy PolicyGlobal Applicant Privacy PolicyBy providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.Connect with us on social media! Click on the quicklinks below to find out more about our company and associates

Salary : $60,000 - $150,000