What are the responsibilities and job description for the Sales Associate: Severna Park, MD position at COSTELLOS ACE?
Job Functions
- Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
- Greet every customer you make eye contact with, anywhere in the store
- Answer customers questions and provide information on procedures and policies
- Be at your workstation on time
- Be customer ready whenever you are on the stage/sales floor
- Maintain awareness of all promotions and advertisements
- Recommend related items when appropriate and execute S.A.L.E.S. process
- Keep your area of responsibility neat, clean, stocked and priced properly
- Execute the daily operational, day-to-day goals and priorities assigned by store management
- Assist in the training and development of peers
- Actively participate in daily huddle meetings
- Uphold merchandising and store cleanliness standards
- Offer a carry-out if appropriate
- Know the proper way to answer the telephone
- Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
- Address all safety concerns immediately
- Advise store management of any pricing errors
- Advise store management anytime you say "no" to a customer
- Take initiative to learn product knowledge
- Take initiative to learn selling skills
- Perform other tasks as asked by store management
Sales Floor Duties
- Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
- Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
- Ensure all shipments are packed out in its proper home and all overstock is away
- Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
Register Duties
- Ring each transaction accurately
- Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
- Call for help when more than 3 customers are waiting
- Keep busy around the registers when you are not ringing
- Process merchandise returns as needed
Physical Requirements
|
Essential Physical Ability |
Frequency |
Requirement |
|
Walking |
Frequent |
Flat surfaces from point to point |
|
Standing |
Constant |
All work performed on feet |
|
Sitting |
None |
|
|
Stooping |
Frequent |
To pick up cartons at floor level |
|
Reaching |
Frequent |
To a height of 6 feet |
|
Lifting |
Frequent |
Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably |
|
Hand Dexterity |
Frequent |
Must be able to use at least one hand to operate register and complete paperwork |
|
Pushing/Pulling |
Frequent |
Move hand jacks from place to place |
|
Carrying |
Frequent |
Up to 50 lbs., up to 10 feet, occasionally more |
|
Climbing |
In-frequent |
Stairs in storage rooms; ladders |
|
Vision |
Constant |
Read labels, recognize boxes, safety in working |
|
Hearing |
Constant |
Safety Signals |
Qualifications
Required Education:
- High School Diploma or equivalent
Required Experience:
- Previous retail experience preferred, but not required.
Required Skills and Abilities:
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Ability to work a flexible schedule, including evenings and weekends
- Ability to lift and carry up to 50 pounds
- Basic math and computer skills
Required Education:
- High School Diploma or equivalent
Required Experience:
- Previous retail experience preferred, but not required.
Required Skills and Abilities:
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Ability to work a flexible schedule, including evenings and weekends
- Ability to lift and carry up to 50 pounds
- Basic math and computer skills
Salary : $15 - $17