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Key Holder

Costello's Ace Hardware
Cambridge, MD Full Time
POSTED ON 10/30/2025 CLOSED ON 12/30/2025

What are the responsibilities and job description for the Key Holder position at Costello's Ace Hardware?

We are looking for friendly, customer oriented, and enthusiastic people to join the Costello's Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time!

This position is an entry level management position. You will be working directly with the store manager, assistant manager, and sales associates to ensure smooth daily operations in the store. You will have duties such as opening and closing the building, leading sales associates in tasks, assisting customers, and helping the store achieve its goals.

Job Functions

  • Recommend related items when appropriate and executes S.A.L.E.S. process
  • Maintain awareness of all promotions and advertisements
  • Execute the daily operational, day-to-day goals and priorities assigned by store management
  • Assist in the training and development of peers
  • Actively participate in daily huddle meetings
  • Uphold merchandising and store cleanliness standards
  • Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
  • Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor
  • Advise store management of any pricing errors
  • Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, and keys
  • Ensure all shipments are packed out in its proper home and all overstock is away
  • Partnering with store management, coach all store staff on inventory management best practices as they apply to each person’s job duties
  • Partnering with store management help to train visual merchandiser(s) to maintain and update plan-o-grams throughout the store
  • Review daily, W.E.A.D. (Walk Every Aisle Daily), appearance of in-store and window displays and end caps and oversee necessary changes to improve overall presentation
  • Monitor all store transfers and expedite all outstanding transfers
  • Responsible for opening and closing the store and securing all store assets
  • Process damaged and defective goods in a timely and accurate manner
  • Protect company assets by following all loss prevention procedures; train staff on same
  • Maintain an open and positive relationship with store management team
  • Address all safety concerns immediately
  • Update store management team about the progress of the store and staff on a regular basis
  • Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costello’s Ace Hardware
  • Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly

Requirements

  • Open availability and flexible scheduling preferred
  • Knowledge of POS systems required
  • Hardware experience preferred but not required

Please note if you are willing to travel and what your availability is. Please visit our website www.costellosace.com for more company information!

Costello’s Ace Hardware is an equal opportunity employer.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance

Application Question(s):

  • Do you have open availability when it comes to scheduling?

Experience:

  • Customer Service: 2 years (Preferred)
  • Retail Management: 1 year (Preferred)
  • Cashiering: 2 years (Preferred)
  • Retail sales: 2 years (Preferred)
  • Hardware: 1 year (Preferred)

Work Location: In person

Salary : $17 - $19

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