What are the responsibilities and job description for the Assistant Store Manager position at Costello's Ace Hardware?
We are looking for friendly, customer oriented, and enthusiastic people to join the Costello's Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time!
Position Summary: Assistant Managers assist the Store Managing Partner control the day-to-day operations of their store, including but not limited to the direction of store operations, finances, hiring, budgeting, supply place, and generating new business.
Job Functions:
- Hold associate staff accountable to their responsibilities and company standards
- Staff development and training
- Address and handle customer complaints
- Communicate sales goals, company announcements, and store financials with staff
- Merchandise and price products to company standards
- Inventory control
- Monitor and grow new and old Business to Business Accounts
- Assist Managing Partner with hiring, onboarding, and training of new associates
- Assist Managing Partner with scheduling and payroll
- Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
- Greet every customer you make eye contact with, anywhere in the store
- Answer customers’ questions and provide information on procedures and policies
- Be at your workstation on time
- Be “customer ready” whenever you are on the stage/sales floor
- Maintain awareness of all promotions and advertisements
- Recommend related items when appropriate and execute S.A.L.E.S. process
- Keep your area of responsibility neat, clean, stocked and priced properly
- Execute the daily operational, day-to-day goals and priorities assigned by store management
- Assist in the training and development of staff
- Actively participate in daily huddle meetings
- Uphold merchandising and store cleanliness standards
- Offer a carry-out if appropriate
- Know the proper way to answer the telephone
- Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
- Address all safety concerns immediately
- Advise store management of any pricing errors
- Advise store management anytime you say "no" to a customer
- Take initiative to learn product knowledge
- Take initiative to learn selling skills
- Perform other tasks as asked by store management
Physical Requirements
- Walking; Frequent; Flat surfaces from point to point
- Standing; Constant; All work performed on feet
- Sitting; None
- Stooping; Frequent; To pick up cartons at floor level
- Reaching; Frequent; To a height of 6 feet
- Lifting; Frequent; Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
- Hand Dexterity; Frequent; Must be able to use at least one hand to operate register and complete paperwork
- Pushing / Pulling; Frequent; Move hand jacks from place to place
- Carrying; Frequent; Up to 50 lbs., up to 10 feet, occasionally more
- Climbing; In-frequent; Stairs in storage rooms; ladders
- Vision; Constant; Read labels, recognize boxes, safety in working
- Hearing; Constant; Safety signals
The content of this job description is subject to change without prior notice.
Costello’s Ace Hardware is an equal opportunity employer.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible spending account
- Health insurance
Experience:
- Retail management: 1 year (Required)
- Retail sales: 1 year (Required)
- Supervising: 1 year (Required)
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $19 - $21