What are the responsibilities and job description for the WMS Coordinator position at Costco Auto Program?
Description
SUMMARY:
The Warehouse Marketing Support Coordinator will support the Costco Auto Program in a variety of capacities to increase member awareness and contribute to the streamlining of program operations. This position will work closely with assigned warehouses, dealer contacts and Warehouse Marketing Support Managers to build a strong working relationship through creating and maintaining warehouse vehicle displays and providing ongoing support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Create and maintain all motor vehicle and unit display schedules for assigned warehouses and dealerships
- Coordinate, promote and support OEM events with warehouse and dealer contacts
- Maintain declined dealer display requests and follow-up to reschedule as needed
- Ability to overcome objections with thoughtful responses
- Administer training to new Vehicle Display Contacts on all processes and procedures related to display
- Answer incoming calls in a friendly, tactful manner providing complete and accurate information
- Maintain working knowledge of program operations
- Maintain detailed records of dealer and warehouse communications in database
- Maintain strong communication with WMS Managers, Leadership, staff and all other departments.
- Attend weekly team meetings
- Potential to assist other departments in seasonal projects
- Reviewing daily workload reports and managing duties based on priority
- Gather and review supporting documents related to vehicle damage/incident reports
- Other duties as assigned
Requirements
REQUIREMENTS/QUALIFICATIONS:
- 2 years of Customer service or Administrative experience
- Able to communicate professionally with all levels of management both internally and externally
- Excellent follow-up, relationship building and interpersonal skills.
- Excellent phone conduct and handling (phone sales experience is a plus)
- Detail-oriented; able to multi-task and organize.
- Ability to speak or present in small groups as needed
- Friendly demeanor & positive attitude.
- Self-motivated, takes initiative and must be able to work independently with minimal supervision.
- Continually strives to improve skills and knowledge.
- Excellent written and verbal communication skills.
- Must be a team player and work well with others.
- Must be flexible, adaptable to change and adjust priorities based on business needs.
- Must be able to meet deadlines.
- Proficiency in MS Office (Outlook, Word, Excel) and working knowledge of the internet.