What are the responsibilities and job description for the In office customer service representative position at Costas & Tate Insurance Agency Inc?
Job Summary
Join our dynamic team as an In-Office Customer Service Representative, where your enthusiasm and communication skills will drive exceptional client experiences. In this role, you will serve as the first point of contact for customers, providing friendly support and solutions in a fast-paced office environment. Your multitasking abilities and attention to detail will ensure smooth operations, foster positive relationships, and promote customer satisfaction. This paid position offers an exciting opportunity to develop your client service expertise while contributing to a vibrant team dedicated to excellence.
Responsibilities
- Greet customers warmly and professionally upon arrival, creating a welcoming atmosphere.
- Handle inbound and outbound calls with professionalism, utilizing phone etiquette to address inquiries efficiently.
- Assist clients with account information, service requests, and general support using strong communication skills.
- Perform data entry accurately into company systems, maintaining up-to-date records of customer interactions.
- Support sales initiatives by identifying customer needs and promoting relevant services or products.
- Maintain a clean, organized workspace and ensure all client information is handled confidentially in compliance with privacy standards.
Experience
- One year prior experience in a professional office setting is required.
- Proven ability to communicate effectively in English; bilingual skills are a plus for serving diverse clients.
- Demonstrated proficiency with Microsoft Office applications and general computer skills Is a must and non negotiable.
- Experience with data entry, typing accuracy, and analysis skills to interpret customer data efficiently.
- Knowledge of customer service best practices, including active listening and problem-solving strategies.
- Embark on a rewarding career where your proactive attitude and dedication to service make a real difference!
- Expand your confidence by learning the insurance industry and creating a career path.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- On-the-job training
- Professional development assistance
Work Location: In person
Salary : $19