What are the responsibilities and job description for the Principal CX Architect position at Cosmic-I LLC DBA Northern Base?
Job Details
Job Title: Principal CX Architect
Location: Houston, TX (Onsite)
We are looking for a seasoned IT professional to lead Customer Experience (CX) architecture initiatives. The ideal candidate will define CX architecture vision, guide implementations across platforms, and ensure alignment with enterprise goals and digital transformation strategies. This role involves collaborating with business stakeholders, solution vendors, and other architects to deliver scalable, integrated CX solutions.
Key Requirements:
15 years of IT experience, with significant CX/CRM architecture leadership.
Strong hands-on experience with Oracle CPQ, Oracle Sales Cloud, PRM, and Microsoft D365.
Expertise in integration patterns, API strategies, and multi-ERP environments.
Knowledge of quote-to-cash processes, partner channels, and customer journey mapping.
Excellent communication, stakeholder management, and vendor coordination skills.