What are the responsibilities and job description for the Dental Coordinator position at Cosmetic Dental Office?
We are seeking a highly organized, detail-oriented Front Desk & Insurance Coordinator to be the first point of contact for our patients and a key support to the clinical and administrative team. This role combines patient-facing hospitality with behind-the-scenes insurance verification, billing accuracy, and financial coordination.The ideal candidate is professional, calm under pressure, comfortable discussing finances, and takes ownership of follow-through. Core ResponsibilitiesFront Desk & Patient ExperienceGreet patients warmly and professionally upon arrivalAnswer phones promptly and confidently; schedule and confirm appointmentsCollect patient information, forms, and signaturesManage daily schedule flow and minimize gaps or bottlenecksHandle patient check-out, collect payments, and review balancesMaintain a welcoming, organized reception areaCommunicate clearly with patients regarding appointments, treatment timelines, and next stepsInsurance Verification & Benefits CoordinationVerify dental insurance eligibility and benefits prior to patient appointmentsAccurately explain coverage, deductibles, co-pays, and limitations to patientsDocument insurance details clearly in the practice management systemCommunicate with insurance companies regarding benefits, eligibility, and claims statusFlag discrepancies or issues proactively before treatmentBilling & Financial CoordinationSubmit dental insurance claims accurately and in a timely mannerTrack unpaid claims and follow up consistently until resolvedPost insurance payments and patient payments correctlyReview EOBs and resolve denials or underpaymentsPrepare and explain patient financial estimates and treatment costsMaintain accurate accounts receivable recordsAdministrative & Team SupportMaintain patient records with accuracy and confidentialityCoordinate with clinical team to ensure smooth daily operationsSupport office manager with reports, tracking, and audits as neededFollow established SOPs and contribute to improving systemsUphold HIPAA compliance and office policies at all timesRequired QualificationsPrior experience in a dental office (front desk, insurance, or billing)Strong understanding of dental insurance (PPOs, deductibles, maximums)Comfortable discussing money and insurance with patientsHigh attention to detail and strong organizational skillsExcellent verbal and written communicationProficiency with dental software (Dentrix preferred)Professional demeanor and strong work ethicPreferred Qualifications2 years in dental insurance verification or billingExperience handling claims follow-up and ARExperience in a boutique or high-end dental practiceAbility to work independently and take initiativeWhat Success Looks Like in This RolePatients feel informed, welcomed, and confidentInsurance issues are caught before appointments, not afterClaims are submitted correctly and followed up without being chasedThe schedule runs smoothly with minimal confusion or downtimeThe doctor and team are not pulled into avoidable admin problems
Salary : $29 - $34