Billing Analyst 1

Position Summary

The Billing Analyst 1 will process the cycle and final billing for electric and gas services, which impact customer’s/member’s utility accounts.

Primary Position Responsibilities

• Import/export meter reading files from meter reading system, AMI Command Center or Meter Data Management system.
• Conduct quality assurance reporting on all Cycle and Final bills.
• Complete connect, meter change, stuck meter and miscellaneous service orders and adjust account and/or add appropriate fees, if applicable.
• Calculate and process account adjustments including manual and/or batch files.
• Process miscellaneous fee adjustments as submitted by departments.
• Note accounts and complete Customer Care & Billing (CCB) requested tasks.
• Ensure accuracy and integrity of charges billed to customers.
• Update and maintain documented daily checklists and job procedures.
• Perform NISC CCB Testing, as needed.
• Understand/explain capital credits, as needed.
• Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
• Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.

Secondary Position Responsibilities

• Assists with miscellaneous accounts receivable billing.
• Attend approved professional training conferences, seminars, and workshops.
• Attend advisory committee meetings to assist Billing Analyst Supervisor, as needed.
• Cross-train on different aspects/duties within the Billing department.
• Continued knowledge of utilities industry.
• Attend safety meetings involving safe office procedures
• Performs other duties and activities as directed.

Supervisory Responsibilities

• None

Position Requirements

Education and Certifications Required

• High School Diploma or G.E.D equivalency.

Education and Certifications Preferred

• None

Experience Required

• Minimum 1 - 2 years utility billing, accounts receivable or equivalent work experience

Experience Preferred

• None

Skills and Abilities Required

• Must have strong organizational skills and be able to support multiple tasks.
• Must be able to work independently and be a self-starter.

• Must have strong communication skills, both written and verbal.

• Must possess personal computer skills and be proficient with Microsoft Suite office products and CIS software.
• Knowledge of basic mathematics.
• Must have typing skills of a minimum of 45 WPM.
• Ability to work independently, with minimum supervision, and in a team environment.
• Ability to work under strict deadlines and have strong problem-solving and analytical skills.

Skills and Abilities Preferred

• None

Physical Requirements

• Operates office equipment such as a computer, telephone, fax machine, copier, etc.
• Indoor, office environment.
• Ability to lift a minimum of 25 pounds.
• Ability to drive occasionally as needed.
• Ability to sit for long periods of time.
• Requires frequent sitting, standing, walking, bending, and reaching.

Other Requirements

• Must have and maintain a valid Texas driver's license.