What are the responsibilities and job description for the Food Service Ambassador - Cosentino's #117 660 E. Main St. position at Cosentino's Food Stores?
Food Service Ambassador
The Food Service Ambassador is a dynamic and customer-focused role, responsible for representing our brand and driving sales through engaging product demonstrations and exceptional customer service. This position requires a highly energetic and self-motivated individual with a passion for food and a knack for sales. The Food Service Ambassador is expected to possess strong communication skills, a keen understanding of selling techniques, and the ability to build brand awareness while providing an outstanding customer experience.
Reporting Structure: This position formally reports to Store Director.
Status: This is a non-exempt position.
Knowledge
The following is a list of any certifications, formal education, or training requirements for this position.
Essential Knowledge
* A food handling permit must be obtained within the first 14 days of employment.
* Completion of ongoing training and development.
Non-Essential Knowledge
* A high school diploma or equivalent is preferred.
Skills
The following is a list of the basic skill requirements for this position.
Essential Job Functions
* Greet and assist customers and co-workers in a courteous manner.
* Prepare food for sampling and selling.
* Be familiar with the items you are sampling or selling so you can accurately and courteously answer customer questions.
* Know where the product is located and know the recipe/ingredients of the product that you are sampling or selling.
* Make decisions concerning product display to make the item the most visually appealing to our customer.
* Unload or load carts.
* Operate and maintain any small appliances needed for demo or selling.
* Transport product from coolers, freezers or shelf to demo/food selling station.
* Keep demo station/food selling station clean/free of trash and clutter.
* Always wear sanitary gloves when sampling or selling product.
* Always heat products to the correct temperature to avoid any safety hazard.
* Know and implement the Cosentino's Customer Service Standards.
* Understand, comply and practice all health regulations, sanitation guidelines and safety procedures for your store.
* Assure the safety of self, customers and co-workers by understanding and practicing store safety rules.
* Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
* Demonstrates the basic math and reading skills required for the position.
* Promote sales by engaging with all customers, offering your product, suggesting additional products, offering samples.
* Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
Physical Abilities
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
Essential Abilities
* Reaching, twisting at the waist and lifting objects with both hands weighing up to 10 lbs.
* Pushing and pulling Demo Cart/Food selling station and grocery items to the proper locations as needed, up to a peak force of 10 lbs.
* Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
* Occasionally lifting and carrying up to 10 lbs.
* Bending and squatting, at times all the way to floor level.
* Able to work in colder conditions of the grocery coolers and freezers.