What are the responsibilities and job description for the Inside Sales Support Specialist position at Cosen Saws?
Inside Sales Support Specialist
Location: Charlotte, NC
Job Type: Full-Time, In-Office
Reports To: Director of Channel Sales & Marketing
About the Role
Cosen is seeking an Inside Sales Support Specialist to support our sales team, distributor network, and customers.
This role combines sales administration with direct customer and distributor interaction. You will help prepare quotations, maintain CRM information, support sales reporting, communicate machine availability, respond to inbound inquiries, and follow up on routine sales opportunities.
We are looking for someone who is curious, organized, responsive, and comfortable taking ownership of their work. The right person will ask questions when needed, verify information before acting, communicate clearly, and keep things moving without sacrificing accuracy.
Responsibilities
- Prepare quotations for standard Cosen machines, accessories, and options.
- Respond to routine dealer and end-user inquiries by phone and email.
- Follow up on inbound leads, quotations, and open sales opportunities.
- Maintain accurate CRM records, customer information, opportunities, and follow-up activity.
- Support inside sales reporting and maintain current machine availability information.
- Assist with sales-related order follow-up and communication.
- Gather application information and recognize when additional technical or sales support is needed.
- Develop working knowledge of Cosen’s standard product line and common applications.
- Collect and organize information for custom or non-standard applications before routing them to the appropriate sales or technical resource.
- Coordinate with sales, service, parts, marketing, operations, and management to support customer and distributor needs.
- Coordinate preparation and shipment of sales literature, collateral, marketing materials, and related items as needed.
- Help identify opportunities to improve the accuracy and efficiency of inside sales processes.
- Perform other related duties as assigned.
Qualifications
- 1–3 years of experience in sales support, sales administration, customer service, inside sales, distribution, manufacturing, or a related business environment preferred.
- Strong written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple priorities.
- High attention to detail and commitment to providing accurate information.
- Curious and proactive approach to problem-solving.
- Ability to take ownership while knowing when to ask questions, verify information, or involve another resource.
- Experience with CRM, ERP, quoting, or similar business systems preferred.
- Proficiency with Microsoft 365 or Google Workspace preferred.
- Comfortable reviewing, organizing, editing, and preparing PDF documents.
- Familiarity with AI productivity tools and their responsible use for research, communication, organization, or workflow efficiency is a plus.
- Manufacturing, industrial equipment, or technical product experience is helpful but not required.
- Mechanical aptitude or interest in learning technical products is a plus.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Sales Lead Generators & Telemarketers: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person