Cargo Claims Specialist

Job Description:

Position Summary:

COSCO SHIPPING Lines (North America) is seeking a proactive, detail-oriented Cargo Claims Specialist to manage cargo damage/loss claims for international container transport services. This role ensures proper investigation, documentation review, liability determination, and recovery coordination with insurers, P&I Clubs, and third parties. The position also supports reporting, audits, and prevention measures to reduce recurring claim incidents and improve operational effectiveness.

Key Responsibilities:

• Handle cargo damage, loss, and shortage claims for COSCO SHIPPING’s ocean services.
• Review and verify claim documentation, confirm liability, and ensure timely processing in accordance with company policies and maritime conventions.
• Negotiate and recommend fair settlements; coordinate with insurers, P&I Clubs, external counsel and internal departments on complex recovery cases.
• Pursue recovery from responsible third parties and ensure all settlements and payments are accurately recorded.
• Liaise with the Legal & Risk Control Department regarding litigation, arbitration, and related regulatory matters.
• Maintain professional communication with customers, agents, and internal teams; provide clear claim explanations.
• Prepare claim statistics and trend analysis; propose preventive actions to reduce reoccurring incidents.
• Support internal audits, claims reporting, and system updates as required.

Qualifications:

• Bachelor’s Degree
• 1–3 years of experience preferred

Additional Requirements:

• Knowledge of containerized shipping operations and maritime liability regimes.
• Strong analytical, negotiation, and documentation skills.
• Proficient in MS Office and claims management systems.
• Excellent written and verbal communication skills; Mandarin preferred.
• Ability to manage multiple cases simultaneously.
• Prior experience in a global shipping line or P&I Club preferred.

What We Offer:

• Comprehensive health coverage – medical, dental, and vision
• Flexible Spending Accounts (FSA) – for healthcare and dependent care expenses
• Commuter benefits – support for mass transit and parking
• 401(k) retirement plan – with a 100% company match up to 6%
• Generous Paid Time Off (PTO)
• Annual Discretionary Bonus – based on individual and company performance
• Company-paid life insurance – with optional additional coverage
• Fully covered short-term and long-term disability insurance
• Employee Assistance Program (EAP) – confidential personal and work-life support

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) 6% Match
• Health insurance
• Life insurance
• Paid time off
• Vision insurance