Director of Implementations

The CERIS Implementation Director is responsible for providing strategic leadership and oversight for the implementation of new and existing client programs, product enhancements, and service expansions. This role ensures the successful execution of complex implementations while aligning implementation strategy with organizational objectives, operational readiness, and long‑term client success.

The CERIS Implementation Director works closely with executive leadership, Account Management, Implementation Managers and Coordinators, IT, Operations, Product, and Sales to ensure consistent, high‑quality delivery and a seamless transition to ongoing account management and field operations. This role is also accountable for leading and developing the Implementation team and continuously improving implementation processes across the organization.

This is a remote position.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Provides overall leadership and accountability for the Implementation function across assigned clients, regions, products, or service lines
• Oversees and approves implementation plans from prospect presentation through conclusion; ensures appropriate resourcing, timelines, and risk mitigation
• Directs and prioritizes multiple concurrent implementations, including complex and enterprise‑level client programs
• Ensures development and preparation of information necessary for customer setup across all CorVel systems
• Leads and coordinates cross‑functional collaboration with Account Management, Sales, IT, Operations, Product, and field teams throughout the implementation lifecycle
• Establishes and enforces standards, methodologies, tools, and best practices to ensure consistency and scalability regarding implementation management
• Provides proactive, executive‑level communication to internal and external stakeholders regarding progress, milestones, risks, and outcomes
• Serves as escalation point for implementation‑related issues; ensures timely and effective resolution involving clients and senior stakeholders as appropriate
• Oversees and ensures successful transition of programs to permanent account management and operations teams
• Maintains expert‑level understanding of program design, processes, client expectations, and strategic objectives
• Maintains and ensures team proficiency in CorVel services, systems, and the CERIS model, including completion of all required training modules
• Leads, coaches, and develops Implementation Managers, Coordinators, and other implementation staff; assigns responsibilities and ensures accountability
• Evaluates implementation performance and client feedback to drive continuous improvement initiatives
• Provides input and partnership on new product development, service enhancements, and go‑to‑market readiness
• May travel as required
• Additional duties as assigned 

KNOWLEDGE & SKILLS:

• Strong strategic leadership and people‑management capabilities
• Proven ability to oversee large‑scale, complex implementations across multiple stakeholders and systems
• Exceptional organizational, prioritization, and decision‑making skills
• Excellent executive‑level verbal, written, and interpersonal communication skills
• Advanced problem‑solving, analytical, and critical‑thinking skills
• Ability to work effectively within a complex, fast‑paced environment
• Proficiency with Microsoft Office, enterprise systems, and implementation or project management tools 

EDUCATION & EXPERIENCE:

• 8-10 years of insurance‑related experience required in areas such as claims management, managed care, account management, operations, or leadership
• Demonstrated experience leading teams and managing managers or cross‑functional groups
• Experience with Payment Integrity service offerings strongly preferred
• Extensive project or program management experience required
• Bachelor’s degree from an accredited college or university preferred or equivalent professional experience
• Insurance industry, managed care, or related professional training preferred

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location.  Pay rates are established taking into account the following factors:  federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions.  Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role.  The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range:  $119,127 – $197,729

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CERIS:

CERIS, a division of CorVel Corporation, a certified Great Place to Work® Company, offers incremental value, experience, and a sincere dedication to our valued partners. Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). 

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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Salary : $119,127 - $197,729