What are the responsibilities and job description for the Branch Manager position at CorVel Brand?
The Branch Manager is responsible for the overall satisfaction of the customer experience, the overall operational and technical functions with assigned office(s); ensure compliance with company best practice standards; ensure consistent delivery of CorVel’s quality services; responsible for the staffing and training needs of the office(s), profit margins, long-term growth and budget preparation on an annual basis. Responsible for ensuring operations are within service level agreements. Position will hold regular 1:1 meetings with their direct reports, and ensure all managers are also conducting regular 1:1s with their employees. Position is ultimately responsible for branch work product and employee performance. Responsible for hiring, developing, discipline and terminations.
This is a hybrid position.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
- Responsible for overall operational performance of assigned office(s)/locations, including but not limited to: recruiting, hiring, associate performance, quality of service provided, customer satisfaction and results
- Ultimate responsibility for Branch performance: must understand all positions within the Branch and lead Branch employees to achieve performance goals
- Ensures highest level of customer service is delivered to all clients; conduct regular 1:1 meetings with direct reports
- Set branch objectives, establish policy and procedures to assure compliance to best practices, state regulations and client service requirements
- Work closely with department managers to identify possible opportunities for improvement and how to continue to leverage existing efficiencies
- Monitor and improve efficiency of office operations
- Assist with sales calls and service expansion on potential and existing customer(s)
- Responsible for management and dashboard reports
- Evaluate and recommend continuing professional education of office personnel
- Manage staffing levels and recommend any possible changes to staffing
- Ensure adherence to company policies
- Lead by example – provide support, guidance, leadership and motivation to promote maximum performance and protect operations by keeping sensitive information confidential
- Function as an exemplary local corporate neighbor/partner
- Requires regular and consistent attendance
- Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (“IIPP”)
- Must be able to travel overnight to attend meetings
- Performs other duties, as assigned
KNOWLEDGE & SKILLS:
- Excellent written and verbal communication; demonstrated ability to provide superior service to internal and external stakeholders
- Sense of urgency and ability to multitask in a dynamic, fast-paced environment
EDUCATION & EXPERIENCE:
- Bachelor’s Degree in Business Administration or related field is preferred
- At least 4 years prior, related experience required; demonstrated progressive leadership preferred
- Strong proficiency in Microsoft Office Suite is required
- Familiar with Michigan PiP, managed care, and/or TPA experience is a plus
PAY RANGE:
CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.
Pay Range: $68,696 – $114,313
A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management
In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.
ABOUT CORVEL:
CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
#LI-Hybrid
Salary : $68,696 - $114,313