What are the responsibilities and job description for the Internet Banking CSR position at CorTrust Bank?
CORTRUST BANK
The mission of this bank is to profitably deliver high quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter.
CorTrust Bank is seeking a full-time, on-site Internet Banking CSR in our Mitchell community!
It's more than just a job! When you join one of the region's leading community banks, you can expect a family atmosphere committed to building outstanding teams. We believe in the overall well-being of our employees and work hard to provide the best opportunities for growth. We're proud to offer a competitive compensation package that includes perks like 401k, insurance, paid time off, service awards, and community service opportunities.
As an Internet Banking CSR, incumbents will support CorTrust's mission and business objectives by managing and supporting all aspects and functions of electronic banking. They will provide exceptional customer service to clients and staff while troubleshooting and resolving inquiries. They will perform all duties in adherence to area policies and procedures.
Daily duties for this position include but are not limited to:
- Supports all functions of Electronic Banking including ACH, ATM and debit cards, internet banking, bill pay, telephone banking, mobile banking, and e-statements.
- Takes inbound customer calls and makes outbound calls regarding debit card fraud concerns.
- Performs debit card maintenance including ordering new cards, closing cards, and processing debit card limit changes.
- Collaborates with customers and bank employees to troubleshoot electronic banking issues such as login errors, debit card transaction issues, and fraud questions.
- Processes ACH batches and international/domestic wire transfer requests.
- Assists customers with the enrollment process for electronic banking services.
- Researches bill pay transactions.
Required skills & abilities:
- Possesses combination of education and experience to perform primary duties and responsibilities of position.
- Adapts easily to system, process, product, and service changes.
- Advocates for CorTrust in the community, customer experience, and co-worker relationships.
- Ability to reason, problem solve, and think critically.
- Demonstrates high level of integrity, personal diplomacy, and respect.
- Ability to understand and abide by the Bank’s policies and procedures.
- Understanding of financial services is required.
- Ability to effectively convey thoughts, ideas, and information clearly and concisely.
- Efficient planning, organizational, technological, and time management skills.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
