Resident Credit and Payments Manager - Atlanta, GA

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

• Develop and author processes across the resident credit and payment cycle and partner with Talent to implement through Operations.
• Optimize rent collection and repossession processes with the goals of maximizing collections and minimizing time to collection or repossession.
• Audit and review practices, and partner with Legal department to identify gaps and/or update rent collection or repossession processes as required to comply with regulatory changes.
• Collect and monitor data and report on performance of rent collection and repossession processes to mitigate loss and risk and improve fraud prevention.
• Optimize recovery of eviction-related costs.
• Facilitate relationships with eviction servicers including new community setup, report management.
• Act as a resource for escalated eviction cases and help to facilitate communication between communities, Resident Services, Legal department and local counsel.
• Design, implement, and manage processes for lease-adjacent products such as security deposit replacements, credit reporting, flexible payments and rental assistance. Provide reporting to and facilitate communication with product relationship owner.
• Develop ESG measures around rent relief/hardship protections.
• All other duties as assigned.

Qualifications

• Bachelor's degree in business, accounting, finance, or related field., or equivalent experience required. Equivalent years of experience are defined as one year of professional experience for each year of college requested
• 2 years’ experience as community manager on institutional multi-family assets preferred
• Experience with rent collection and dispossessory processes preferred
• Excellent project management, analytical, and communication skills
• High level of organizational skills, compliance-minded, time management expertise, and attention to detail

About Cortland

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com

Cortland is a drug-free workplace.

Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.