Bilingual Call Center Representative

POSITION SUMMARY

The main objective of an Admission Representative is to interview potential students and inform them of school’s program offerings, qualifications and services in hopes to attract the potential student to attend the school. The Admissions Representative works closely with the Campus Director, Director of Admissions and Campus staff in attaining these goals. The Admission Representative shall always be professional and perform their duties while always being aware of what’s in the best interest of the perspective student, while maintaining the highest ethical and compliance standards.

ADMINISTRATIVE DUTIES AND RESPONSIBILITIES

• Meet with prospective students and facilitate the admissions process up to and including prospecting, interview, enrollment and start.

• To generate referrals from internal and external sources.

• Responds to inquiries to set appointments to visit the school.

• Sets appointments utilizing callbacks, referrals and follow-up to mailings.

• Enrolls qualified applicants through a structured interview format.

• Conducts follow-up of future students by checking their enrollment status.

• Maintains weekly personal contact with students prior to the class start.

• Communicates to non-appointed inquires, no show appointments and non-enrolled interviews, cancels and no-show starts.

• Enters all admissions inquiries into the appropriate CRM system.

• Maintains inventory of admissions forms and marketing materials.

• Complete all trainings as required, including attending training for product knowledge and professional development.

• Work with the Campus Director to organize community outreach events in order to increase campus lead funnel.

• To provide support to campus staff to increase campus retention and graduation rates as needed.

• To complete necessary paperwork as required.

• Multi-tasking various projects to help students through the admissions process.

• Maintain and complete accurate files in compliance with company and industry standards.

• Comply with all state requirements and regulations.

• Comfortable with communicating information on the telephone.

• Complete other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• 0-2 years of admissions or related experience preferred

• Experience in sales preferred

MINIMUM EDUCATION AND/OR EXPERIENCE REQUIRED:

• Proficient with Microsoft Office products

2

• Demonstrated ability to read critically and analyze detailed written reports.

• Able to work independently with minimal supervision.

• Ability to manage multiple projects simultaneously under limited direction while working under pressure to meet deadlines. Must be detail oriented with excellent follow-through skills.

• Strong interpersonal, communication and business partnering skills with campus staff, corporate management, students and regulatory agents