What are the responsibilities and job description for the Customer Service Associate - Entry Level position at Cortez Health Solutions?
Job Summary
If people describe you as patient, dependable, and good at explaining things clearly, this role may fit you.
Clients contact our team while they are exploring health-benefit options. Some-times they need to schedule a consultation. Sometimes they need a routine question answered. Sometimes they simply need someone to follow up because a next step was left unfinished.
You will help with those everyday interactions by communicating with clients, confirming appointments, updating information, documenting conversations, and making sure more specialized questions reach the appropriate person.
No two conversations are exactly the same, but the standard is consistent: be professional, be accurate, and do what you said you would do. We provide training on the company’s systems and client process. Previous customer service experience is welcome, but strong communication and reliability matter just as much.
Qualifications
- No previous health insurance experience required
- Strong communication and interpersonal skills
- Comfortable speaking with clients over the phone and in person
- Positive attitude and willingness to learn
- Self-motivated and goal-oriented
- Strong organizational and follow-up skills
- Professional and dependable
- Basic computer proficiency
Pay: $75,000.00 - $85,000.00 per year
Work Location: In person
Salary : $75,000 - $85,000