Dispatch Coordinator/Customer Service

CORT Furniture Rental is a national, Berkshire Hathaway company, that provides furniture rental solutions to residential and workplace customers. 

Are you an expert problem solver? Do you love the world of customer service? If so, this is the job for you! We're seeking an experienced call center and/or dispatch representative!

Our Centralized Dispatch Team is currently overseeing the Route Planning and Execution for a growing number of our nationwide district operations.  As a Dispatcher, you will oversee a team of up to 15 – 25 Delivery Managers (Box Truck Drivers) and Delivery Assistants.  You will be responsible for setting their daily plan and supervising their activities from the time they depart their local warehouse until they return at the end of their day.  Success comes from effectively monitoring each truck’s progress, troubleshooting any issues and communicating with internal and external customers.  We strive to provide the perfect customer experience with each client.  

This is an onsite position performed from a CORT office in Moorestown, NJ. 

Pay: $20 - $22 / hour depending on experience. This position is also eligible for CORT's Performance Sharing Plan (PSP) bonus plan.

Schedule: Monday-Friday, 8:30AM-5:30PM; some flexibility or overtime may be required.

• Hourly pay rate; weekly pay; paid training; 40-hours/week with occasional overtime opportunities
• Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date 
• 401(k) retirement plan with company match 
• Paid vacation, sick days, and holidays  
• Company-paid disability and life insurance 
• Tuition reimbursement 

• Employee discounts and perks 
• Career growth and mentorship opportunities  

• Provide updates and communications using timely 2-way electronic communication: E-Mail, ERP System, Descartes, Telephone, and Text
• Urgently resolve issues that prevent or delay our Truck Teams from completing their daily service requirements in a way that will not compromise the expectations of any other client
• Track trucks and monitor progress using automated tools
• Communicate consistently, and in a timely manner, with the Delivery Managers, Operations, Sales and Customers regarding the daily routes
• Be able to plan and execute truck routes by use of our Descartes Routing Software
• Complete Delivery/Pickup Pre-calls for Customers being serviced the next day
• Manage and track day-to-day flow of all trucks and routes to ensure delivery windows are met

• At least 6 months of professional dispatching experience preferred
• Previous employment working in a high-volume call center
• At least 5 years of customer service experience
• Utilization of Microsoft Office and Outlook
• Technical savviness with software and email (typing more than 40wpm)
• The ability to multitask is a must

CORT, a part of Warren Buffett’s Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services.  With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services. 

For more information on CORT, visit https://www.cort.com.  

For more information on careers at CORT, visit https://careers.cort.com/ 

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information.  

CORT participates in the E-Verify program.  

Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time. 

EEO/AA Employer/Vets/Disability  

Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position.  When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed. 

Salary : $20 - $22